Likelihood to Recommend Apptio Targetprocess is well suited to track work and progress of that work. In addition it is easy to tie that work to OKRs. Cost and hours rollup across the work hierarchy works well. Our users like the flexibility of Targetprocess and the ability to develop their own views and reports Scenarios where it is less appropriate is to do executive level reporting and develop reports that can pull in all of our time data since there is a 300k record limit
Read full review We replaced
Trello with Roadmunk for our Roadmapping purposes. For the poor Product Manager and Product Team that is incessantly asked "where is the product roadmap" by Sales and Management, this is the tool for you! Easy, simple, and makes pretty pictures for those constituents. It is less useful for full Requirements documentation. "Ideas" is OK, but too hard to get submissions from non-Roadmunk users, and clunky integration back to the primary road mapping function. Needs an improved editing environment to fully express Reqs using this tool, but it's not that far off!
Read full review Pros Extremely flexible: We are able to setup work for different groups in ways that work best for them. Fantastic support group: They are extremely knowledgeable and helpful. I enjoy working with them. Automation: Their automation capabilities have saved us a lot of time. Customizing screens: We can go into code for the different entities, move fields around or hide them, add tabs or additional sections as needed to make for a streamlined user experience. Reporting: Their reporting is flexible and phenomenal. There are so many different ways to pull data and the interface is easy to use. Their user guide is well built and extremely helpful. Read full review Allows us to easily customize swimlanes based on audience and task Provides a visualization of resource load "weight" in a particular swimlane Gives us a visual vocabulary to explain our agile process and its impact to customers Read full review Cons Every feature in this amazing application is of unique importance and also quite friendly in nature that doesn’t consume a lot of time and energy as well. For me, there is nothing to take care of in this specific application only sometimes it shows errors while updating but that’s not a big deal. Read full review The fact that you have to add a date to everything; dates stick to people’s minds. Connecting bars to milestones; unclear which to use when. Collaboration isn’t great; can’t track changes, add comments, etc. Read full review Likelihood to Renew Targetprocess is the most flexible application for tracking work among teams that we have found. This power comes from near limitless ability to customize your views on the work tracked in the system, and from the myriad reporting options to draw metrics and stats out of the data there. Custom fields, processes, and mashups all add to this flexibility and appeal.
Read full review Usability The UI is intuitive and consistent. The complexity of the app means there is a steep learning curve though, but it is well worth putting in the effort to get the most out of the tool. We have some team members who are learning new ways of doing things after 1-2 years of working in Targetprocess.
Read full review Some enterprise features were lacking but on an individual basis would be solid.
Read full review Reliability and Availability Some minor outages are experienced, though these tend to pass within an hour usually and work can continue
Read full review Performance Reports are fast loading, considering they can refresh in a second or less and we have 7 years of work tracked in over 40k entities. Pages can load slowly when the views are very busy, but not frustratingly. I am a console user most of my career and generally prefer it over webUI interfaces, but Targetprocess won me over from the beginning and I spend half my day using it now.
Read full review Support Rating TargetProcess' support is one of its strengths. The support team is very responsive and helpful when there is a problem but they're also proactive in providing good release notes and engaging with the community through a voting scheme to influence the priority of new features.
The team also releases new versions frequently with new features but with no knock-ons to currently working features.
Read full review We never really had to go back to Roadmunk for support, but they do provide a wealth of informative updates that can be consumed at the individual user's own pace.
Rob Harol Sr. Director, Emerging Products at Swagbucks, a Prodege Company
Read full review Implementation Rating You should take some time to get everyone to agree how the system should be setup before work starts being tracked in Targetprocess, this avoids difficult and disruptive changes to processes or plugins later when everyone relies on it daily.
Read full review Alternatives Considered Apptio Targetprocess outshone the competition on several benchmarks. The most important for our team was ease of administration, ease of configuration, cost of licenses, and ability to leverage the tool in multiple areas (not just project management or engineering). Apptio Targetprocess ranked top in each category, with anonymous scoring from members across the selection team.
Read full review We've used Google Calendar, Microsoft Office products,
Trello , and others. Roadmunk seems to combine the best of all of those, and then offers a little more.
Read full review Scalability We use the hosted version of Targetprocess and have never run into limitations or degraded performance due to scalability. Excellent performance over 7 years!
Read full review Return on Investment Firstly visibility was crucial deliverable as you can only measure it if you see it Agility Health measures have increased by 25% Features cycle time which we vcanb clearly measure now across the ART has improved by 49% over the past 3 years Cleared and more effective and measurable PI Planning events PI Objectives achieved rate is now 80%+ vs 55% when we started Read full review Def saves us HOURS per quarter probably 50 man-hours per year re: automated visualizations vs. yoga poses trying to use Excel, JIRA, PowerPoint, Visio, etc. Read full review ScreenShots IBM Targetprocess Screenshots