IBM Cloudability is a cloud cost management and optimization tool that enables IT, finance, and business teams to optimize their costs and communicate the business value of the cloud.
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ServiceNow IT Asset Management
Score 8.7 out of 10
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ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.
All of Apptio products interact very well in an holistic environment that can share some of the data sources, centralize spend if IT data and provide with useful insights for the business. We have been using Apptio Cloudability for cloud visibility in order to determine …
I think if you are maybe small in your cloud spend and you're only in one cloud, I think you can probably get away with just using the cost management tool in that cloud vendor. I don't think it's necessary for everyone and I think you have to have enough optimizations to have your return on investment, but it's certainly suited if you plan to grow and you're still small, get it now and don't wait.
As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.
There is currently no ability to apply global filters over the data in cloudability. Rather users must go through a difficult process to create custom views which they are later able to apply over top of their datasets.
Drill functionality does not really exists but appears to be more of an after though add-on. Yes you are able to "drill" but the visuals disappear and even the ability to export the more detailed information.
Very strong tool, nearly as clunky as older tools like CloudCheckr and much more fully featured than newer tools like Pileus. It's easy to get started with drilling into data for experienced FinOps users; others end users have a learning curve, but I don't think that's specific to Apptio Cloudability. The biggest drawback I find is the tool is buggier than others (e.g. CloudHealth), and constantly having to refresh a browser makes for a poor user experience.
Training was adequate, but the real learning begins when you start using the product, like most things. All major functions were covered so as an entry point, was a good introduction to the product. The training pace was good as well, the areas were covered in decent depth, without being too much of an information overload.
Cloudability has more calculated fields for the CUR information, simplifying the reporting process. The performance of the tool for dashboarding and reporting is much faster as well as far more flexible. Being able to easily create reports and surface them to users with a few clicks provides much greater benefits over the dashboarding and reporting within CloudCheckr. CloudCheckr does have a more robust resource inventory reporting system with lots of services and data fields. Cloudy surfaces a great deal more opportunities for rightsizing than CloudCheckr too
We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.
Positive - as our utilization of Cloud platforms has increased, getting better reporting has been a key objective and Cloudability has allowed us to achieve this.
Positive - has allowed us to find opportunities for Cloud savings and improve our utilization of Cloud resources.