Hiver vs. KROCK

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 9.1 out of 10
N/A
Hiver is a customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Hiver boasts users among over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa and Epic Games, who use Hiver to deliver exceptional support…
$24
per month per user
KROCK
Score 10.0 out of 10
N/A
KROCK is designed to help users manage creative projects effectively and painlessly. Krock offers tools for creative teams to manageme the review and approval process: build project pipelines assigns teammates for different tasks within different projects create storyboards share different types of files add visual comments on any media files create a limitless number of…
$0
per team
Pricing
HiverKROCK
Editions & Modules
Lite
$24
per month per user
Growth
$34
per month per user
Pro
$59
per month per user
Elite
Contact Sales
Trial
$0
per team
Plus
$69
per team
Pro
$99
per team
Solo
9,99
per user
Enterprise
Custom
per team
Offerings
Pricing Offerings
HiverKROCK
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.Save 20% on any plans, when you choose annual billing
More Pricing Information
Community Pulse
HiverKROCK
Top Pros
Top Cons

No answers on this topic

Features
HiverKROCK
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
1.7
3 Ratings
129% below category average
KROCK
-
Ratings
Organize and prioritize service tickets1.03 Ratings00 Ratings
Ticket creation and submission2.03 Ratings00 Ratings
Ticket response2.03 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
3.0
3 Ratings
88% below category average
KROCK
-
Ratings
Email support3.03 Ratings00 Ratings
Best Alternatives
HiverKROCK
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Frame.io
Frame.io
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Asana
Asana
Score 8.5 out of 10
Enterprises
Front
Front
Score 8.8 out of 10
Wrike
Wrike
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HiverKROCK
Likelihood to Recommend
1.0
(3 ratings)
10.0
(1 ratings)
Usability
3.0
(1 ratings)
-
(0 ratings)
Support Rating
4.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
HiverKROCK
Likelihood to Recommend
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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KROCK
I would recommend KROCK to those in the creative industry who struggle with keeping client communication neat, missing deadlines, and spending too much time on project management rather than focusing on their result. KROCK is a good backend system for the creative process.
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Pros
Hiver
  • automation through rules
  • tagging emails, anaylics behind them
  • support, chat always responds right away
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KROCK
  • Good usability--for clients, the team, and freelancers
  • The feedback feature is useful--it reduced client communication errors substantially
  • Provides transparency and insight into the work process for my clients
  • Ability to create different versions and present each of them to the clients
  • Relevant step sequence and project dashboard
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Cons
Hiver
  • It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.
Read full review
KROCK
No answers on this topic
Usability
Hiver
Easy to use
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KROCK
No answers on this topic
Support Rating
Hiver
Support is there, can be slow at times.
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KROCK
There is an online support chat available. And the KROCK team reached out to me for detailed feedback on the platform and suggestions for improvements, which is truly considerate of them. They are always very kind, positive, and easy to ask for help, which is a pleasure.
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Alternatives Considered
Hiver
True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
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KROCK
Easier to use for our clients, which is important, as many of our clients only use the application for a short time and don't care to invest too much time or energy to learn the features. It has a clean and reliable dashboard and overall user interface.
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Return on Investment
Hiver
  • The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
  • the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
  • the ability to automate who gets assigned what emails from specific vendors per entity
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KROCK
  • Saves a lot of time in communication, documentation, and project management
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ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of a view of a shared mailboxScreenshot of the collision alerts feature

KROCK Screenshots

Screenshot of Build a custom pipeline for every project you manage, using a visual board with all the steps, assignees, due dates, and deliverables.Screenshot of Visualize everything in one place: deadlines, team progress on every task, and client reviews.Screenshot of Keep up with all the workload and adjust your schedule. Work better, deliver faster.Screenshot of Tap on an image or video and share your comments with your team or client.Screenshot of Forget about an endless thread of emails and messages from your clients and team members.Screenshot of Create limitless workspaces for different teams and clients. Get invited to someone´s workspaces as a member or freelancer.