Helpjuice vs. Tettra

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Helpjuice
Score 5.6 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…N/A
Tettra
Score 6.8 out of 10
Small Businesses (1-50 employees)
Tettra helps teams that use Slack organize and share important knowledge in one central, searchable, manageable place.N/A
Pricing
HelpjuiceTettra
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HelpjuiceTettra
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.Active users are people who sign up for Tettra with their Slack account
More Pricing Information
Features
HelpjuiceTettra
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Helpjuice
4.3
3 Ratings
58% below category average
Tettra
-
Ratings
Organize and prioritize service tickets2.42 Ratings00 Ratings
Expert directory7.02 Ratings00 Ratings
Subscription-based notifications2.52 Ratings00 Ratings
ITSM collaboration and documentation4.23 Ratings00 Ratings
Ticket creation and submission4.12 Ratings00 Ratings
Ticket response5.32 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Helpjuice
6.8
4 Ratings
13% below category average
Tettra
-
Ratings
External knowledge base5.63 Ratings00 Ratings
Internal knowledge base8.03 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Helpjuice
6.2
3 Ratings
20% below category average
Tettra
-
Ratings
Customer portal5.33 Ratings00 Ratings
IVR6.01 Ratings00 Ratings
Social integration8.01 Ratings00 Ratings
Email support3.52 Ratings00 Ratings
Help Desk CRM integration8.01 Ratings00 Ratings
Best Alternatives
HelpjuiceTettra
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Notion
Notion
Score 8.7 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpjuiceTettra
Likelihood to Recommend
3.3
(4 ratings)
8.0
(3 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
HelpjuiceTettra
Likelihood to Recommend
Helpjuice
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
Read full review
Tettra, Inc.
Tettra is excellent for a small team wiki. It is easy to set-up and use, and for many teams the free version is enough. New features are added regularly. One of the features I would like to see is 2FA for email accounts or even SAML integration.
Read full review
Pros
Helpjuice
  • In app support folks are responsive
  • It looks nice and professional from the front end
  • The ability to get feedback on your content from readers
Read full review
Tettra, Inc.
  • Easily access revision history
  • Suggest pages to create
  • Find information
Read full review
Cons
Helpjuice
  • Need to write some exact words or problems
  • Need to add more details in some area
  • Can improve its UI UX
Read full review
Tettra, Inc.
  • More integrations
  • More options for presentation
  • More customization options
Read full review
Support Rating
Helpjuice
No answers on this topic
Tettra, Inc.
I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website.
Read full review
Alternatives Considered
Helpjuice
Helpjuice is more robust and flexible, we can do more with Helpjuice faster than before.
Read full review
Tettra, Inc.
Tettra provides an easy interface, but feels limited in its feauture set. When I need to incorporate more granular permissions or live collaboration I use Google Drive.
Read full review
Return on Investment
Helpjuice
  • As I mentioned, my productivity in terms of working around issues, asking for help, etc. is greatly reduced on a DAILY basis.
  • I spend as much time finding bugs and filing tickets as I do writing content, and this was especially true at the beginning.
  • The Doc Center looks nice, so you'd never know the pain behind it.
Read full review
Tettra, Inc.
  • Easier to find information
  • Meets you on the platforms you already use - ie Slack and Google.
Read full review
ScreenShots

Helpjuice Screenshots

Screenshot of MatterScreenshot of IntercomScreenshot of IdeoScreenshot of PagelinesScreenshot of JobberScreenshot of Hightower