Chose Help Scout
I also have used Zendesk previously, which is much more complicated; however, it can offer much more possibilities for customizing.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month |
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Entry-level Setup Fee | No setup fee | ||||||||||
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Considered Both Products | Help Scout |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives |
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Likelihood to Recommend | 10.0 (18 ratings) |
Likelihood to Renew | 7.0 (1 ratings) |
Usability | 9.0 (1 ratings) |
Help Scout | |
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Likelihood to Recommend | Help Scout |
Pros | Help Scout |
Cons | Help Scout |
Likelihood to Renew | Help Scout |
Usability | Help Scout |
Alternatives Considered | Help Scout |
Return on Investment | Help Scout |
ScreenShots | Help Scout Screenshots |