Gong vs. HubSpot Sales Hub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gong
Score 9.2 out of 10
N/A
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A
HubSpot Sales Hub
Score 8.8 out of 10
N/A
HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.
$20
per month per seat
Pricing
GongHubSpot Sales Hub
Editions & Modules
No answers on this topic
Sales Hub Starter
$15
per month, pay upfront anually per seat
Starter Customer Platform
$15
per month, pay upfront anually per seat
Sales Hub Starter
$20
per month per seat
Starter Customer Platform
$20
per month per seat
Sales Hub Professional
$90
per month, pay upfront anually per seat
Sales Hub Professional
$100
per month per seat
Sales Hub Enterprise
$150
per month per seat
Offerings
Pricing Offerings
GongHubSpot Sales Hub
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GongHubSpot Sales Hub
Considered Both Products
Gong
Chose Gong
The chorus is good, but Gong is a little better in every aspect. But not much. Outreach's AI is pretty good and helps with live training and feedback. I think many of the solutions are comparable; at that point, it's about what's in your current tech stack and how to avoid …
Chose Gong
Analytics and transcription are far superior
Chose Gong
Zoom has great integrations and summary tools. There is less insight at the company level, whereas Gong is built to give insight across the customer journey. Zoom pushes to Hubspot nicely, but Hubspot doesn't have the capabilities to organize this data at the company level in …
Chose Gong
We're currently using Hubspot as a CRM. I don't think we'll consider Gong as a CRM.
We didn't have any similar solution to Gong before getting it.
Chose Gong
Gong was selected because it is the best of the best. I wasn't involved in the evaluation process. However, I know it is a top-tiered tool that sets the standard for any other tool like it.
Chose Gong
I don't remember any compelling reasons to go with Vidyard. Salesperson was very aggressive in my experience at my last employer.
HubSpot Sales Hub
Chose HubSpot Sales Hub
I did not select HubSpot. This is the software chosen by my executive team. It is running fine and there aren't too many issues within the software. I'd love to have a better interface to read call histories and more transparent/automated connections between deals, calls and …
Chose HubSpot Sales Hub
Way easier to use, more features, email sequencing and meeting booking, much more built for the seller and to help progress the deal
Top Pros
Top Cons
Features
GongHubSpot Sales Hub
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Gong
8.6
73 Ratings
8% above category average
HubSpot Sales Hub
-
Ratings
Speech-to-Text Transcription8.870 Ratings00 Ratings
Keyword Detection8.770 Ratings00 Ratings
Sentiment Analysis7.763 Ratings00 Ratings
Speaker Diarization8.768 Ratings00 Ratings
Call Recording Playback9.773 Ratings00 Ratings
Call Summarization8.372 Ratings00 Ratings
Conversion Metrics8.064 Ratings00 Ratings
Keyword Search & Retrieval9.070 Ratings00 Ratings
Call Tagging9.164 Ratings00 Ratings
Integration with CRM Systems7.762 Ratings00 Ratings
Best Alternatives
GongHubSpot Sales Hub
Small Businesses
Clari Copilot
Clari Copilot
Score 9.0 out of 10
Mailtrack
Mailtrack
Score 8.3 out of 10
Medium-sized Companies
Clari
Clari
Score 8.3 out of 10
Mailtrack
Mailtrack
Score 8.3 out of 10
Enterprises
Clari
Clari
Score 8.3 out of 10
Groove, a Clari company
Groove, a Clari company
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GongHubSpot Sales Hub
Likelihood to Recommend
9.2
(517 ratings)
9.0
(125 ratings)
Likelihood to Renew
9.1
(12 ratings)
8.0
(7 ratings)
Usability
9.0
(285 ratings)
8.0
(8 ratings)
Availability
6.4
(2 ratings)
-
(0 ratings)
Performance
7.3
(2 ratings)
-
(0 ratings)
Support Rating
8.8
(100 ratings)
8.3
(5 ratings)
Implementation Rating
6.4
(6 ratings)
9.1
(1 ratings)
Configurability
7.3
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.3
(2 ratings)
-
(0 ratings)
Ease of integration
7.3
(2 ratings)
-
(0 ratings)
Product Scalability
8.2
(2 ratings)
-
(0 ratings)
Professional Services
7.3
(1 ratings)
-
(0 ratings)
Vendor post-sale
7.3
(2 ratings)
-
(0 ratings)
Vendor pre-sale
7.3
(2 ratings)
-
(0 ratings)
User Testimonials
GongHubSpot Sales Hub
Likelihood to Recommend
Gong.io
If you're looking to improve the efficiency and efficacy of your team, Gong is the right solution. There is so much data not being captured and measured in our meetings. And we all know sellers love updating the CRM with all the information. Gong is a great assistant who ensures we capture as much data as possible. Data capture has many benefits and drawbacks.
Read full review
HubSpot
Sales hub is an excellent tool for a sales professional, probably even the best tool available in the industry without a doubt. However it could be much less convenient for outside sales reps that need to consistently meet people in person, it has some features to cater to these reps but they aren't as robust as the ones designed for inside sales reps.
Read full review
Pros
Gong.io
  • AI summaries- reviewing everything discussed without going through the whole recording or transcript.
  • Next steps summary- helping me tie up my meeting with action items after the fact.
  • Call statistics let me know how frequently everyone is speaking and where patience can be practiced in allowing others to speak.
Read full review
HubSpot
  • The task feature of HubSpot has been super helpful for me to organize what activities I am focusing on throughout the day. Instead of having a generalized list of the activities that need to take place today, I can organize that list by calls, emails, to-do's, linked-in, etc. That way I can take an hour of my time and focus on only doing phone calls, only doing emails, etc. It has helped me increase my productivity by making 20 phone calls a day to 100 phone calls throughout the day.
  • Hubspot Sequences are also super helpful in order to plug and play contacts that need similar solutions. The automatic email feature allows me to not have to spend time sending a simple email template. Instead, it automatically sends that email out at the time that THEY would most likely respond.
  • This gives me more time to focus on the tasks that I can't automate, allowing me to be way more productive. I can also customize my sequences to automate when I am reaching out, and what activity I am doing.
  • Sequences give me the ability to create a highly customized approach, with the scalability of a plug and play format.
Read full review
Cons
Gong.io
  • It could use a predefined follow-up email template and populate the predefined fields or questions.
  • It could ask you when to start recording (on Zoom) instead of doing it at some awkward random moment.
  • It sometimes misses the speaker when creating a transcript.
Read full review
HubSpot
  • I find the interface to be a bit unorganized and sometimes the information added about projects looks clogged which sometimes makes it difficult to access specific information.
  • Sometimes we have to deal with different currencies because we have clients all over the world but the exchange rate tool is not always accurate, causing us to slow down our work.
Read full review
Likelihood to Renew
Gong.io
We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.
Read full review
HubSpot
Ease of use, ease of customizability, and ease of 3rd-party integration, especially to LinkedIn Navigator, all play a vital role in our increasing reliance of HubSpot Sales for our growing sales team. Also taking into account the great training and support for HubSpot Sales available from HubSpot, including HubSpot Academy.
Read full review
Usability
Gong.io
Many times, starting to write a meeting summary after a meeting can be rather challenging, as I don't know where to start. BGong.io helps me kick-start with composing the meeting summaries, and I can then edit them to my liking, making the summary more personal instead of AI-generated. Helping me remember what was said in a discussion is crucial for my line of work.
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HubSpot
Since we launched HubSpot Sales Hub into our organisation's tech stack, we've experienced a smooth transition and implementation process for those using this solution. The ease of use and the interface experience is amazing and that was a main priority for us in the purchasing phase. So far, we've been nothing but very happy with the support, implementation, and ongoing development of our sales team adapting to the solution. Highly recommend it for usability and functionality!
Read full review
Support Rating
Gong.io
I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
Read full review
HubSpot
Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:
"Hi Stephanie, I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through. Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"
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Implementation Rating
Gong.io
This is nothing something I'm able to answer
Read full review
HubSpot
It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
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Alternatives Considered
Gong.io
Zoom has great integrations and summary tools. There is less insight at the company level, whereas Gong is built to give insight across the customer journey. Zoom pushes to Hubspot nicely, but Hubspot doesn't have the capabilities to organize this data at the company level in the way that Gong does. You can piece together the call recording features, but you can't replace the level of insight that Gong offers at the company level by leveraging call data
Read full review
HubSpot
HubSpot Sales Hub helps our team keep track of all of our
partners and customers in one place so we can market effectively and
personally. Their blogs and "HubSpot academy" make it easy to
learn/onboard. People care most about the service, which is the biggest reason
why—such a fan of the pre-made templates, flexibility, and ease of use. The
user interface and integration with other platforms are excellent for our
business. In comparison to its rivals, it would rank at the top so far.
Read full review
Contract Terms and Pricing Model
Gong.io
I was not involved with the process
Read full review
HubSpot
No answers on this topic
Professional Services
Gong.io
I was not involved with the process
Read full review
HubSpot
No answers on this topic
Return on Investment
Gong.io
  • Time savings on email recaps and meeting notes; fully automated if you let the team lean into these features!
  • It saves me time from having to attend every client call, especially since most of my team is 3 hours ahead of me, so I have limited time to join their calls to begin with.
  • Specific feedback about a moment vs. generic feedback.
Read full review
HubSpot
  • Lead Response Time:
  • Prior to Hubspot, this was maybe 24 hours as an average. Now it is MINUTES. We immediately get back to clients and if we aren't able to then we will connect using email automation and sequences without lifting a finger. It's great!
  • Company Growth in difficult times:
  • Despite COVID causing issues on Residential Construction in Washington, we have continued to grow as a business, and part of that is thanks to our amazing Sales team, and part of that credit goings to Hubspot directly. If we didn't have Hubspot we would have shrunk or stayed the same as a company. Hubspot made sure we grew.
  • ROI [return on investment]
  • It's a hard thing to measure but our company has increased its revenue by more than 20% compared to last year. And that is saying a lot for our industry especially with COVID's impact on Residential Construction. I
  • can't measure it precisely but I know beyond any shadow of a doubt that HUBSPOT helped make this possible because our Sales and Marketing Teams are sharper and more capable than they have ever been thanks to this wonderful CRM.
Read full review
ScreenShots

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.