Giftbit vs. Paytronix Customer Experience Platform

Giftbit

12 Reviews and Ratings

Paytronix Customer Experience Platform

Paytronix Customer Experience Platform

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Giftbit	Score 9.3 out of 10	Mid-Size Companies (51-1,000 employees)	Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.	N/A
Paytronix Customer Experience Platform	Score 5.5 out of 10	N/A	Paytronix, from the company of the same name in Newton, is presented as an all-in-one, multi-channel marketing platform that transforms customer engagement into meaningful guest experiences. It can be used to create employee dining rewards, or it can serve as a platform to enable rapid processing of digital orders.	N/A

Pricing

Giftbit

Paytronix Customer Experience Platform

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Giftbit	Paytronix Customer Experience Platform
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Giftbit	Paytronix Customer Experience Platform
Top Pros	Pro Easy to use Pro Customer service Pro Ability to load	Pro Customer service Pro Reports available Pro Web services
Top Cons	Minus Chat system Minus Bit complex Minus Whole process	Minus Building reports

Best Alternatives
	Giftbit	Paytronix Customer Experience Platform
Small Businesses	Growave Score 9.4 out of 10	Growave Score 9.4 out of 10
Medium-sized Companies	Oracle Marketing Score 7.9 out of 10	Oracle Marketing Score 7.9 out of 10
Enterprises	Oracle Marketing Score 7.9 out of 10	Oracle Marketing Score 7.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Giftbit	Paytronix Customer Experience Platform
Likelihood to Recommend	9.4 (10 ratings)	10.0 (1 ratings)
Support Rating	5.0 (1 ratings)	- (0 ratings)

User Testimonials
	Giftbit	Paytronix Customer Experience Platform
Likelihood to Recommend	Giftbit It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers. Incentivized Scott Henderson President Read full review	Paytronix Systems Paytronix has been a helpful partner in maintaining our loyalty and gift card programs. The company can assist in the building, executing, and reviewing of customer outreach "campaigns," whether it is a temporary promo or basic point collection. We appreciate the partnership we have created with our customers and other business. They ask for users' feedback and take it seriously. Incentivized Lacey Davidson Office Manager Read full review
Pros	Giftbit Sending mass brand-templated gift cards Choosing which type of gift card you want (e.g. Starbucks, Amazon) Showing metrics for gift cards Incentivized Verified User Anonymous Read full review	Paytronix Systems Online agency for customers Excellent web services for administration Detailed customer service reports Fraud detection Number of reports available Customer service available Incentivized Lacey Davidson Office Manager Read full review
Cons	Giftbit I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible. Incentivized Verified User Anonymous Read full review	Paytronix Systems Building reports could be easier Integration with some systems can be tricky Account filters for reports Could be better at outreach to customers Incentivized Lacey Davidson Office Manager Read full review
Support Rating	Giftbit When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $. Incentivized Verified User Anonymous Read full review	Paytronix Systems No answers on this topic
Alternatives Considered	Giftbit I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things. Incentivized BH Brittany Houchins Supervisor of Special Events & Graphic Design Read full review	Paytronix Systems No answers on this topic
Return on Investment	Giftbit We now have an easy way to do these fulfillments It's easy to set up an account It alleviates privacy issues on our end Incentivized Verified User Anonymous Read full review	Paytronix Systems Helps us establish customer loyalty for those new to the area Assists in building sales for the next quarter with gift card promotions we run Brand loyalty Incentivized Lacey Davidson Office Manager Read full review
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