Likelihood to Recommend One of the things I appreciate about Gatekeeper, is that all of the documents are housed in one place. I no longer have to chase department people down for contracts. Having all the terms of the contracts entered into the system helps with keeping track of each of the contracts, and having the ability to monitor them in one place. Coming from a place where there was no system in place, it was a given that auto-renewals would happen regularly. Our Accounting Dept. has also benefited greatly using Gatekeeper. Before, they would have to rely on other departments to get the contracts and terms, which would create a backlog for them, especially if they didn't get it in time before the invoices from the vendors started to come in. Gatekeeper isn't a tool that is specific to one team/department, Gatekeeper can assist everyone that needs to access contract terms/information
Read full review IronClad works great for organizations that have to deal with a lot of legal agreements at the same time, it works great for having a legal team reviewing and modifying the same legal document in a single place, and the comments in the workflow, and the approval functionality allows keeping track of the changes and assign accountability.
Read full review Pros Customer service/support, they're always responsive and eager to jump on calls whenever we need their support. They've never once treated us as "paid invoice" and moved on. They build relationships there at Gatekeeper. They're innovative, improving on their product, when it is already a fantastic resource tool. They have the ability to customize features to fit your needs, that was one feature important to us. Read full review Very flexible workflow design tool. Functions are fine-tuned but not too much. Easily understandable product which user can handle. Read full review Cons This might be more of a personal thing to me, rather than an issue for anyone else, but when I'm working on a specific vendor, with multiple contracts, I have to click the back arrow to get back out to the other contracts within that vendor. It would be helpful to have a feature that you could click on to take you back to that vendor where the other contracts are kept. Read full review Once you add someone into a workflow there is no way to remove them. It would be nice to be able to get out of a workflow or remove someone. The "assignment" function could be more clear for those individuals who don't regularly use Ironclad. Perhaps prompting them on how to upload a signed agreement if they are not the owner of the workflow. Read full review Usability The platform works great, the user interface is simple and clean, and very intuitive to use. Having different sections for completed or in progress workflows is really helpful, but I wish the title given to the different workflows could be easily modified in order to better identify the legal documents and workflows that are being developed with our different partners
Read full review Support Rating Whenever I've reached out to Gatekeepers customer service and/or support team, they've always been prompt in getting back to me, whether it's via an email, text or setting up a zoom call, Gatekeeper's support is impeccable.
Read full review The Ironclad support team is very knowledgable and supportive to implement workflows, and also they also understand new features and releases. We could discuss how we should use considering future use.
Read full review Alternatives Considered IronClad is a comprehensive platform that allows legal teams, cross functional teams and approvers to keep track of the suggestions and changes made to legal agreements. It keeps everything in a single place, however it lacks the simplicity and practicality of
DocuSign throughout the signing process, so we usually have to use both platforms to complete a legal workforce
Read full review Return on Investment Since using Gatekeeper we have a better understanding of what contracts we have, and with the customized Workflow they created for us, the contracts flow through the Pipeline based on our DOA. It's a smooth process from the start of redlining and finalizing to finishing it up with Gatekeepers digital e-signature feature. Contracts are not flying all over the place with no structure. Read full review Positive - Increased efficiency, as all work into the legal department flows into Ironclad. We can see where resources are being spent and which internal business partners are utilizing the legal department the most. Positing - Better internal business partner service. We are able to communicate directly with our internal partners as to the status of their request and keep them apprised where we are in the negotiation process, etc. Read full review ScreenShots