Gainsight Customer Education vs. Infor Learning Management (LMS)

Northpass is a cost-competitive LMS platform that is SaaS and a manageable cloud-based solution for baseline LMS, training, and education support.

Incentivized

We have enjoyed how easy it is to get training to employees, both onsite and off, as it is a cloud based solution. We previously had a myriad of applications to try and deliver, track, and report on trainings. Infor Learning Management allows for a quick look at where we are at within our business as well as an in depth dive of each users certification process. Our only request is the cloud platform be more accessible for data mining. With our current BI offerings we bring most of the data on premises and this involves a few hoops currently.

Incentivized

• Digital Learning Academy.
• Improves Retention of users.
• Easy to Setup.
• Good UX for end customers.

Incentivized

• Training and course reminders for employees.
• External systems are easily integrated.
• Content creation is a simple process that can result in high-quality content. Learners may swiftly review the author's high-quality information and expand their knowledge.
• Progress tracking.
• Rich and customizable reports generation.

Incentivized

• The Northpass solution could use some minor improvements in timing and scheduling of training along with notifications to end-users

Incentivized

• It currently doesn't support offline content reading on Mobile. This support would be really helpful to read while offline.
• If one liked to purchase some training material or content built-in shopping cart is missing.

Incentivized

I am giving 8 instead of 10 because we need to implement some new features in the system and this is a long process to accomplish. If it was easier and shorter, I would give a 10. Also, lately we are facing some technical issues which impacted some users experience, but Certpoint is working hard to catch up on this.

The support for Infor Learning Management was quite prompt and were able to resolve the issues within the SLA

Incentivized

Infor Learning Management was selected because the organization owned other Lawson/Infor products and we were concerned about the integration. Ease of integration was a primary selection criteria. The price was also better given the products we already owned.

Incentivized

• Reduced Onboarding Time.
• Reduced Churn for our customers.
• Improve Product Adoption.
• Reduced Sales Cycle.
• Increased Revenue Growth.
• Improved product branding.

Incentivized

• We have alleviated work load on persons monitoring and tracking trainings
• We have been able to deliver trainings to remote areas previously not available
• We have been able to reduce the need for physical trainers covering the same topic, live and in person.
• We have been able to standardize the data being taught to our employees
• We have reduced head count based on the ability to track and manage trainings.

Incentivized