Gainsight CS vs. SentiSum
Gainsight CS vs. SentiSum
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
SentiSum | N/A | SentiSum, from the company of the same name headquartered in London, enables users to put the voice of the customer at the centre of a business's service operations, and make strategic customer experience, product and marketing decisions based on what customers want. SentiSum’s AI plugs into Zendesk, Dixa, Intercom, Gorgias or other service platforms to report on customer trends in real-time and automatically triage high-priority issues to relevant agents and teams. | $800 per month |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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Gainsight CS | SentiSum | |
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Top Pros | No answers on this topic | |
Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | SentiSum | |
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Small Businesses | Intercom Score 8.8 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.9 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | SentiSum | |
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Likelihood to Recommend | 8.9 (228 ratings) | - (0 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.7 (25 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | SentiSum | |
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Likelihood to Recommend | ![]() Gainsight
| ![]() SentiSum No answers on this topic |
Pros | ![]() Gainsight
| ![]() SentiSum No answers on this topic |
Cons | ![]() Gainsight
| ![]() SentiSum No answers on this topic |
Likelihood to Renew | ![]() Gainsight
| ![]() SentiSum No answers on this topic |
Usability | ![]() Gainsight
| ![]() SentiSum No answers on this topic |
Performance | ![]() Gainsight
| ![]() SentiSum No answers on this topic |
Support Rating | ![]() Gainsight
| ![]() SentiSum No answers on this topic |
Online Training | ![]() Gainsight
| ![]() SentiSum No answers on this topic |
Implementation Rating | ![]() Gainsight
| ![]() SentiSum No answers on this topic |
Alternatives Considered | ![]() Gainsight | ![]() SentiSum No answers on this topic |
Return on Investment | ![]() Gainsight
| ![]() SentiSum No answers on this topic |
ScreenShots | Gainsight CS Screenshots |