Gainsight CS vs. InMoment XI Platform
Gainsight CS vs. InMoment XI Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
InMoment XI Platform | N/A | InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021. | N/A |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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Gainsight CS | InMoment XI Platform | |
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CSM Reporting & Analytics |
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Gainsight CS | InMoment XI Platform | |
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Small Businesses | Intercom Score 8.8 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.9 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | InMoment XI Platform | |
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Likelihood to Recommend | 8.9 (228 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.7 (25 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | InMoment XI Platform | |
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Likelihood to Recommend | Gainsight | InMoment |
Pros | Gainsight | InMoment |
Cons | Gainsight | InMoment |
Likelihood to Renew | Gainsight | InMoment No answers on this topic |
Usability | Gainsight | InMoment No answers on this topic |
Performance | Gainsight | InMoment No answers on this topic |
Support Rating | Gainsight | InMoment No answers on this topic |
Online Training | Gainsight | InMoment No answers on this topic |
Implementation Rating | Gainsight | InMoment No answers on this topic |
Alternatives Considered | Gainsight | InMoment No answers on this topic |
Return on Investment | Gainsight | InMoment |
ScreenShots | Gainsight CS Screenshots |