Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
$15
per month
Pricing
Fuze
Editions & Modules
US Outbound
$0.02
Per Minute
Fuze Meetings
$15
Per User/Per Month
Offerings
Pricing Offerings
Fuze
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
Required
Additional Details
—
More Pricing Information
Community Pulse
Fuze
Considered Both Products
Fuze
Verified User
Manager
Chose Fuze
We did a short POC so we did not fully implement all functions with any of the providers before going with Fuze which was the cheapest.
Fuze was basically selected as our priority because of its seamless calling feature as compared to its competitors and the edge of simplifying the contextual features it is offering
Fuze does not stack up against NVM or Five9 at all. Fuze is such an inferior product to NVM. inContact and Serenova have great platforms as well but I haven't used them first hand yet. All these other plaforms plug into Salesforce well as Fuze does not. Fuze needs to …
Fuze proved to be a great solution and quite the improvement from our XO phone platform we moved away from. Fuze as a cloud solution allowed us to transition to a remote work environment very easily. Fuze reporting provided valuable insight into the call activity of sales …
Almost went with PanTerra and then discovered that Fuze has better infrastructure which allows for more reliability and uptime. RingCentral had too many apps and didn't feel centralized enough.
We have used smaller VoIP vendors and UCaaS, such as Ring Central, in the past. We chose Fuze, and it has been the right fit for us. The private VoIP vendor was not as expandable, and the services [were] just not there. Ring Central, though a capable product, was just not …
We evaluated other projects like Skype for Business (now Teams), RingCentral, and Cisco alongside Fuze. What set Fuze aside for our organization was the amount of care and support they put into the proof of concept process to ensure that when we decided to start our test, it …
We have had several vendors try to get our phone business, and I have always given my opinion to management why we need to stay with Fuze. Customer service is wonderful and the support staff puts up with me and they are very helpful. We use another company to do our dialing …
Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
Five9 is better as a contact center but can be used with Fuze if you want to combine it with a separate PBX type system. Avaya has more configuration options but is very costly when you need to setup or update hardware. Genesys gives you the best of both worlds, but the startup …
Fuze was a cost effective solution that best met our requirements. Compared to 8x8 in particular, Fuze's built in queue logic allowed us to migrate our call flow more seamlessly. To our customers, it didn't sound like we changed a thing even though everything did. That …
I was not employed at my company at the time they selected Fuze. But in a general comparison to Vonage which I used at my last company, I think Fuze and Vonage are both good products.
We wanted to replace the legacy PBX systems across all US regions & we found Fuze is really interesting because of the cloud-based subscription-based model solution. We wanted to bring some change to our user to upgrade it to the next level & we found Fuze is very innovative …
Our company has used three different phone systems during my time. It began with an on-premises system from Interactive Intelligence, Inc. (I3), which is primarily a higher-end call-center product. Due to a business relationship, we were able to utilize what would have been …
WebEx is also a good application, but it's more inclined for meetings and presentations. Our company needed a solution for communication on a day-to-day basis. That is why we selected Fuze to be used by our employees. Also, Skype for Business had all the features we needed but …