Freshdesk vs. ProcedureFlow
Freshdesk vs. ProcedureFlow
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
ProcedureFlow | N/A | ProcedureFlow in Saint John offers their cloud-based knowledge management application designed to make company procedures easier to understand and faster to learn by providing instant ready access to expert knowledge. | N/A |
Freshdesk | ProcedureFlow | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshdesk | ProcedureFlow | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | ProcedureFlow | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Notion Score 8.7 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | ProcedureFlow | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.7 (4 ratings) | - (0 ratings) |
Support Rating | 8.5 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.4 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.9 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.9 (2 ratings) | - (0 ratings) |
Freshdesk | ProcedureFlow | |
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Likelihood to Recommend | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Pros | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Cons | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Likelihood to Renew | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Usability | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Reliability and Availability | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Performance | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Support Rating | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
In-Person Training | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Online Training | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Implementation Rating | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Alternatives Considered | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Contract Terms and Pricing Model | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Scalability | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
Return on Investment | ![]() Freshworks Inc
| ![]() ProcedureFlow No answers on this topic |
ScreenShots |