ESO Electronic Health Record vs. Meditech Electronic Health Records

For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.

Incentivized

Meditech is well-suited to small, independent hospitals requiring a flexible, mostly full-featured EHR with good support. The Expanse upgrade was a significant step forward, and brought the system into the modern world of touch devices while reducing clinician documentation burden.

Incentivized

• Exceptional user interface/user experience design that is intuitive and easy to use.
• ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.

Incentivized

• Clean interface, easy to see alerts
• Light footprint on computers, quick to load
• Good organization of clinical material on the toolbar

Incentivized

• The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
• The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.

Incentivized

• Poor reporting
• Difficult to view grid data, such as complete medication history
• A lot of interfacing with its own product due to code differences

Incentivized

Customer support has been spectacular: Personalized, rapidly available, and very helpful.

Incentivized

ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.

Incentivized

• The ease of use for providers to complete documentation has had a very positive ROI.
• The ease of administering the software has saved significant money and delivered very positive ROI.

Incentivized