Eleveo vs. Mattersight Predictive Behavioral Routing (discontinued)
Eleveo vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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![]() Eleveo | N/A | Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Eleveo | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Eleveo | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Eleveo | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Playvox Score 8.8 out of 10 | Playvox Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Eleveo | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 8.7 (9 ratings) | 7.6 (4 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Eleveo | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | ![]() ZOOM International
| Discontinued Products
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Pros | ![]() ZOOM International
| Discontinued Products
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Cons | ![]() ZOOM International
| Discontinued Products
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Support Rating | ![]() ZOOM International
| Discontinued Products No answers on this topic |
Alternatives Considered | ![]() ZOOM International
| Discontinued Products
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Return on Investment | ![]() ZOOM International
| Discontinued Products
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ScreenShots |