Printanista vs. Ricoh Managed Print Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Printanista
Score 9.7 out of 10
N/A
ECI Software Solutions offers printer management software for managed print service (MPS) providers. Their Printanista remote device monitoring technology collects critical printing data from an unlimited number of devices.N/A
Ricoh Managed Print Services
Score 10.0 out of 10
N/A
Ricoh offers managed print services.N/A
Pricing
PrintanistaRicoh Managed Print Services
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
PrintanistaRicoh Managed Print Services
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
PrintanistaRicoh Managed Print Services
User Ratings
PrintanistaRicoh Managed Print Services
Likelihood to Recommend
6.5
(20 ratings)
-
(0 ratings)
User Testimonials
PrintanistaRicoh Managed Print Services
Likelihood to Recommend
ECI Software Solutions
We only use it to track meters and ink levels. But it's well suited for that as that is the most important thing to track, and the website does it well. As far as when it's less appropriate, I'm not sure, as we use it only when it's needed, and it does its job.
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Ricoh Global
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Pros
ECI Software Solutions
  • It allows me to gather and organize meter data in relevant and useful ways. It works very well with MS Excel spreadsheets.
  • It provides complete meter data so that you can provide your Sales dept. with enough useful information so that eventual upgrade proposals can be constructed. It also provides real information that tells how much print volume may or may not have to suggest changes to a customer fleet of printers.
  • It is also simple enough for customers with smaller printer fleets so that you can isolate certain areas of the meter data that may prove useful in certain applications.
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Ricoh Global
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Cons
ECI Software Solutions
  • The helpdesk and support is useless. I literally know more about the product than they do.
  • The onsites and connection to central is unreliable. We have to hire an extra employee just to keep this running.
  • The programers don't think about or test the patches the push out. Onistes break after they update central
  • Some machines will show up in the MIB walk but wont actually show up on the device page. Thier solution is to create a new account. They don't have the technical capacity to figure out why it is doing this.
  • Just a very unreliable product that we have multiple tickets a week open that they seem to never be able to resolve
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Ricoh Global
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Alternatives Considered
ECI Software Solutions
Printanista doesn't do much differently from other products in the same class. They are all relatively easy to deploy and monitor print levels. Most of the time, the printer readings are accurate and allow you to make sure a customer's print environment is running smoothly. Printanista works about the same amount of time as a Printix application.
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Ricoh Global
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Return on Investment
ECI Software Solutions
  • Tremendous ROI for billing
  • Alerts are accurate
  • The interface is fairly easy to navigate and figure things out.
  • It could use improvement for some Xerox devices, as it lists some models as " . " instead of the model name.
  • This has saved us tens of thousands per year instead of sending techs to collect meters.
  • The latest version of this product allows you to access the interface of the device, from the cloud dashboard instead of having to remote on to a user's workstation and then get to the device. This is cutting-edge technology without a doubt.
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Ricoh Global
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ScreenShots

Printanista Screenshots

Screenshot of a view of the Printanista dashboard