Likelihood to Recommend Dovetail Research Pty. Ltd.
Dovetail gives an easy starting point to new starters so they can get the concept of why our product has been built/evolved to how it currently is. Get direct customer feedback to answer many of those early common questions and even shortcut the 'why don't we' thinking that every new hire has, We also used Dovetail as a way to share high-value reference customer interviews and testimonials to demonstrate our product-market fit and techs capacity to investors during the Due Diligence process for obtaining external funding
Read full review Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
Read full review Pros Dovetail Research Pty. Ltd.
Grouping projects Content repository Sharing user feedback with external organisations Read full review Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements. Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs. Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out. Hotjar has a poll function, so you can have polls on your website. Read full review Cons Dovetail Research Pty. Ltd.
Make access possible per project rather than whole account Embedded video is often choppy Transcribe software is behind new (free) AI tools in market Read full review Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps. I'd love to see Hotjar integrated with Google Analytics for an even deeper view. Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations. Read full review Likelihood to Renew Dovetail Research Pty. Ltd.
Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
Read full review Usability Dovetail Research Pty. Ltd.
So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
Read full review Support Rating Dovetail Research Pty. Ltd.
Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
Read full review Alternatives Considered Dovetail Research Pty. Ltd.
HotJar was selected for a few reasons:
Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data. Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again. Read full review Return on Investment Dovetail Research Pty. Ltd.
Saved us 10+ hours of DD work during fundraise saves a good 15+ hour per new staff member onboard of current team time quality of life vs having multiple google drives that nobody will look at Read full review We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working. Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights. Read full review ScreenShots