Likelihood to Recommend I love that I can integrate with Donor Search to learn about a person's past giving history to learn more about their interests. DonorPerfect also lets us upload a photo of our donors so we can easily identify them when they visit us or
Attend a function. I wish the photo upload offered a larger image and multiple images, some donors send me pics of their visits and pets and it would be great to also store those right in their DP account.
Read full review Kindful is well suited when:
Important to integrate with a wide range of systems such as online fundraising tools or event registration without being tied to a single vendor Small to medium sized organizations looking for an affordable but powerful donor database/CRM Need a powerful but user friendly tool with customizable reports Kindful is not well suited when:
You need very advanced customization such as the ability to built entire custom screens You need to track donations in multiple currencies Read full review Pros DonorPerfect is extremely customizable in every possible way. I love that you can customize what you see when you view a donor's record and how you see it. Fields can be active or hidden, and arranged in any way you choose. In addition, you can create custom fields and parameters, which can be used to enter text freely, as a drop-down box, or as selections with check boxes. The other awesome thing about the options for customization is that you can add, remove, or change fields at ANY time. My organization has used DonorPerfect for over 10 years, but just a few days ago, I added a field to the main screen in our donor records that is now relevant and helpful to my colleague and me as we work together. I feel like the possibilities are limitless in making it DonorPerfect your specific needs. DonorPerfect reports are extremely versatile, and can literally be created to produce any data set imaginable. You can create, name, rename, save, and delete any reports in your profile. You can run very broad, lengthy reports, (which generate surprisingly quickly!), or very specific, detailed reports. You can create and save filters for quick use, or start from scratch each time you run a report. Read full review We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website. Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week. Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox]. Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times. Read full review Cons It could provide some of the standard reports fundraisers need as canned reports It could provide optional salutations so you could mail to only one person - not both It could enable us to set up monthly giving categories without using their donation program Read full review Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible. The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database. Read full review Likelihood to Renew It is by far the most cost-effective
Read full review Usability Poor cash batch interface. Almost half of our receipts are generated by cash and this interface does not support our needs very well.
Richard House Technical Director / Applications Manager for Faith Based Non-Profit
Read full review Reliability and Availability It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
Richard House Technical Director / Applications Manager for Faith Based Non-Profit
Read full review Performance DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
Richard House Technical Director / Applications Manager for Faith Based Non-Profit
Read full review Support Rating Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts
Read full review I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.
Read full review In-Person Training I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
Richard House Technical Director / Applications Manager for Faith Based Non-Profit
Read full review Online Training It was decent.
Read full review Implementation Rating DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.
Richard House Technical Director / Applications Manager for Faith Based Non-Profit
Read full review Alternatives Considered I have only ever used DonorPerfect, but I have looked into two or three other options over time. I apologize that I cannot recall all their names at this time. What I found was that even though they typically brought more to the table at that time, the cost jump was huge and I couldn't justify the ROI to myself. But DonorPerfect has continued to add to what they offer and I was glad I never changed platforms.
Read full review We recently added HarnessApp to our software tools.
Harness has a strong donor interface but not the backbone that Kindful has to offer. We find them a good match. I looked at dozens of other platforms that compare to Kindful but we always find ourselves sticking with Kindful as our primary CRM.
Read full review Scalability [There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
Richard House Technical Director / Applications Manager for Faith Based Non-Profit
Read full review Return on Investment Positive - using a standard Donor management system across a wide geographic area has reduced our infrastructure costs and training requirements Negative - We are not realizing the full potential of our donors because we are missing opportunities for engagement, and missing connections and opportunities because DonorPerfect's limitations. Negative - Limited/poorly implemented API has significantly increased our development costs as we struggle to implement DonorPerfect data with other internal systems. Read full review It is great to be able to quickly tell a prospective sponsor how we are doing financially in each fundraiser along with repeat donors that are helping to keep us going. I love that it sends a receipt to the donor immediately (if the email address is included in the profile) without me having to do anything! I am sure our donors love it too. Read full review ScreenShots Kindful, a Bloomerang product Screenshots