Docket, Inc. vs. SmartVault

Docket software is well suited in the modern SaaS industry where we have clients on the call to see the demonstration of the products and it also it makes easier for us to walk through the demonstration of the software, the meeting, and video/audio quality are better when compared to some of them available in the market.

Incentivized

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

Incentivized

• Easy to use
• Easy to set up
• Good functionality

Incentivized

• Easy navigation
• Email notifications
• Document previews

• Tracking of the assigned calendars across the team.
• Sometimes less bit of integration with Microsoft mails.
• Multiple calendars profiles can be added.

Incentivized

• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

Incentivized

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

Incentivized

Docket is easier to work with and also navigation is quite easy when compared to the other software that I have used so far, my team also is trying this software and they feel the integration is quite easy with the existing calendar and making it a very straightforward way of working.

Incentivized

Sales team was responsive, price was good, functionality was acceptable

• Increase productivity greatly
• We see greater satisfaction from the meetings among the users
• Decreased amount and length of meetings due to increase productivity.

Incentivized

• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection