Datto Autotask PSA vs. SMART Service Desk
Datto Autotask PSA vs. SMART Service Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Autotask PSA | N/A | Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017). | N/A | |
SMART Service Desk | N/A | SMART Service Desk is an ITSM solution from the company of that name headquartered in Arizona. | N/A |
Datto Autotask PSA | SMART Service Desk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Datto Autotask PSA | SMART Service Desk | |
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Top Pros |
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Top Cons |
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Datto Autotask PSA | SMART Service Desk | |
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Small Businesses | HaloPSA Score 8.6 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Planview AdaptiveWork Score 6.8 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Planview AdaptiveWork Score 6.8 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Datto Autotask PSA | SMART Service Desk | |
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Likelihood to Recommend | 7.7 (29 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.4 (4 ratings) | - (0 ratings) |
Datto Autotask PSA | SMART Service Desk | |
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Likelihood to Recommend | Kaseya | SMART Service Desk No answers on this topic |
Pros | Kaseya | SMART Service Desk No answers on this topic |
Cons | Kaseya | SMART Service Desk No answers on this topic |
Likelihood to Renew | Kaseya | SMART Service Desk No answers on this topic |
Usability | Kaseya | SMART Service Desk No answers on this topic |
Support Rating | Kaseya | SMART Service Desk No answers on this topic |
Alternatives Considered | Kaseya | SMART Service Desk No answers on this topic |
Return on Investment | Kaseya | SMART Service Desk No answers on this topic |
ScreenShots |