Likelihood to Recommend This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.
Read full review Qumulo is great for media and entertainment companies, that need simple and easy management of a NAS. The product can also scale and be sized to larger shops too. The support that comes with it also can act as an extension of internal IT. Their support is always watching the box when it phones home with hardware errors or if it would go offline. Qumulo is not initially set up well-running virtual workloads, while Vmware supports NFS, some settings need to be adjusted on Qumulo to allow for upgrades to happen while virtual machines are running
Read full review Pros Read full review Support, they offer a slack based support which is fast and incredibly helpful. Fast releases, they release new features every 2 weeks and actively seek out improvement ideas from end-users. NFS and SMB co-existent support through mapping permissions allows mixed end users to connect through there native protocol. Read full review Cons SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there. Don't use it for file sync and share. There are better products out there i.e. anchorworks.com Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix. Documentation, plenty of fodder but no real tech there. Read full review Admin users are not able to be tied to SSO or LDAP accounts. At the start there was no RBAC but this has since been addressed. While there is incredible analytics, there is no native way to get historical trends by volume or user. Read full review Support Rating Their Slack-based support is like nothing I have experienced. They are fast, helpful, and willing to go the extra mile, even when an issue is not clearly their's to solve. They are committed to your success. The engineers on the Slack channel are oftentimes the engineers that programmed the very same feature you are asking questions about or having issues with.
Read full review Alternatives Considered Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.
Read full review Qumulo was not the least expensive but we were blown away by support offered and pre-sales support to ensure questions were answered. Our main challenges were mixed end-user platforms and a diverse set of use cases on those end-user computers. Having the dual access to volumes, over NFS and SMB, helps us greatly in this area.
Read full review Return on Investment NONE, it about put us out of business Read full review Reduced cost in support and upgrade times compared to old fiber San. Allows the Service Desk to focus on other things since permissions and access are simplified. Very easy and bandwidth efficient replication allows us to comply with DR. Read full review ScreenShots