Coupa’s cloud-native Business Spend Management
(BSM) platform provides end-to-end processes
that helps drive collaboration
across for every business leader from supply chain, procurement,
finance, treasury, compliance, and IT and supply chain
leaders to help their companies to get the visibility and control they need to
spend smarter, mitigate risk, and improve
resilience. A
unified platform approach frees up IT from complex integrations to help
leaders deliver on these goals.
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Weel
Score 9.9 out of 10
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Weel (formerly DiviPay) is a virtual corporate card and expense management platform from the company of the same name in Surry Hills, that aims to enable finance teams to better manage, control and streamline spending across their organisation.
I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.
Weel is well suited for businesses where there are multiple teams and if each team needs to track of their budget. It also suits if there are new projects and each project has its own team and team incurs expenses for the business. For example, if there is a construction project and each team needs to use their credit cards to pay some instant expenses, weel is well suited to assign a budget to the team so team does not spend more than what they are assigned (or can be approved) and it is easy to issue/cancel cards on the fly
Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
We’ve been able to manage the implementation and maintenance with a very lean IT group.
Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Weel has very easy user interface, it is easy to go around the system and support is very knowledgeable if you need any help. AMEX is not as user friendly as Weel and top of it, Weel provides good integration with Xero accounting system. Dashboard is very visible by all employees and users
We used to waste our time to chase the bank to get and issue a card for employees, it is almost instant to do it via Weel.
We spent hours to keep track of reimbursement expenses and employees had to wait to get paid back but with Weel, it is all automated and approval process is very visible.