CiviCRM vs. Convio Luminate (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CiviCRM
Score 8.5 out of 10
N/A
CiviCRM is an open source CRM built by non-profits for non-profits. It is presented as a web-based, flexible, and feature rich out of the box. More than a CRM, it is a toolkit that helps organizations realize their missions through fundraising, events management, mass-email marketing, peer-to-peer campaigns and more via one unified solution.
$0
Convio Luminate (discontinued)
Score 6.0 out of 10
N/A
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
Pricing
CiviCRMConvio Luminate (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CiviCRMConvio Luminate (discontinued)
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CiviCRMConvio Luminate (discontinued)
Best Alternatives
CiviCRMConvio Luminate (discontinued)
Small Businesses
Bonterra Network for Good
Bonterra Network for Good
Score 9.4 out of 10
Bonterra Network for Good
Bonterra Network for Good
Score 9.4 out of 10
Medium-sized Companies
Bloomerang CRM
Bloomerang CRM
Score 9.1 out of 10
Bloomerang CRM
Bloomerang CRM
Score 9.1 out of 10
Enterprises
Blackbaud Enterprise Fundraising CRM
Blackbaud Enterprise Fundraising CRM
Score 7.6 out of 10
Blackbaud Enterprise Fundraising CRM
Blackbaud Enterprise Fundraising CRM
Score 7.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CiviCRMConvio Luminate (discontinued)
Likelihood to Recommend
-
(0 ratings)
5.0
(2 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
CiviCRMConvio Luminate (discontinued)
Likelihood to Recommend
CiviCRM
No answers on this topic
Discontinued Products
It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
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Pros
CiviCRM
No answers on this topic
Discontinued Products
  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
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Cons
CiviCRM
No answers on this topic
Discontinued Products
  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
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Support Rating
CiviCRM
No answers on this topic
Discontinued Products
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
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Alternatives Considered
CiviCRM
No answers on this topic
Discontinued Products
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
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Return on Investment
CiviCRM
No answers on this topic
Discontinued Products
  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
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ScreenShots