Likelihood to Recommend The idea of Cisco DUO is incredibly simple. Trying to think of, I'm struggling on the question only because I don't think there's a spot where it's less appropriate. It's one of those things you try to put on absolutely everything just because of the immediate security provides. As far as specific situations go, the most specific I can get I think is just the weird applications we can come up with. Try to put multifactor onto it. And I'd say Cisco Duo does that well. There's just, I haven't run into a situation where it wasn't possible to use DUO yet, basically.
Read full review If you have a skilled IT support team (whether in-house or outsourced) that is familiar with Kaseya's applications and has a good relationship with the vendor, it may be a good fit. It "checks the box" for 2FA, but there are much simpler solutions out there today that can get the same job done with less complexity and, in many cases, at a lower cost.
Read full review Pros Speed - it's fast with almost no delay between triggering the MFA request and receiving the notification on an iPhone Security - in addition to the added MFA layer, a simple, 4-digit passcode can be added to the authentication request Ease of use - it doesn't scare users. It's simple to install, configure, and use. Dave Brown Computer and Information Systems Manager
Read full review AuthAnvil is simple to use. Whether using an OTP code or push notifications, the application is user-friendly. AuthAnvil applications are easy for the end-user to install. AuthAnvil is readily available across multiple platforms (Windows, Android, iOS). Read full review Cons Documentation is oftentimes missing key information for proper implementation. This is circumvented by reading third-party guides or contacting support for additional details. They do not push Fail-Closed as much as I think they should. Fail-Open is fairly trivial to bypass and it should be made known to the customer during setup how much this will affect overall security. More vendor integration is something that is always craved by administrators. There are so many third-parties to integrate with. Read full review Does not offer faster login for trusted devices. App requires multiple clicks to get to security code. App is slow to load. App was difficult to install and pair and confirm as a trusted device. That process took over 30 minutes. Read full review Likelihood to Renew There are a lot of competing solutions on the market; however, Duo "just works", and there is little to no learning curve for the new members to be acclimated to it. As long as that continues I see it as the preferred option moving forward
Dustin Hovey Founder // Freelance Digital Marketing Consultant
Read full review Usability La interfaz es intuitiva y fácil de navegar, lo que permite a los usuarios administrar sus dispositivos y acceder a las políticas sin problemas. La integración con las aplicaciones SSO y SaaS facilita aún más el proceso de acceso, mejorando la experiencia del usuario.
Read full review Simplicity of use combined with price and low system resources.
Read full review Reliability and Availability In the last 5+ years we've been using Duo, there may have been 1 outage that impacted us. We do receive periodic notifications of issues but, for the most part, they impact carriers or functionality that we either don't use, or do not care about.
Read full review Performance We do not see any degradation of performance of the protected applications. There are occasional lags in receiving the push but no show stooppers.
Read full review Support Rating Since it’s a reputable company, I have received technical support when needed and I trust that if anything else happens I can contact them with any issues. I haven’t experienced bad customer service and I totally feel supported while using this authentication method. No complains so far and the high rating!
Read full review They are very helpful with helping us with any issues. There are a lot of helpful guides online if you get lost. Kaseya is also good about not bugging you with notifications. Kaseya offers easy to access to support options. Overall I have not had to contact them over a lot of issues. The software rarely broke or was down for maintenance.
Read full review In-Person Training There was no in person training but checking the box was the only way I could complete all of the questions.
Read full review Online Training This was not organized training but the videos that Duo provides to teach you how to install a particular integration are top notch.
Read full review Implementation Rating Implementation was straight forward and you can isolate different scenarios in order to test new application setup or add to an existing setup. Gui interface is pretty easy to understand and follow. I had no experience with Duo and still manage to easily set up new policies and rules.
Read full review Alternatives Considered It's easier to deploy. When comparing the quality of technical support, Duo Security is the preferred option. Duo has better integration options for out-to-the-box on-premise and cloud applications. The dashboard brings you more reports, and the access event logging is very complete. The quality of end-user training and documentation is superior. I think the relation price vs. value Cisco Secure Access by Duo has the best rating: service & support, integration & deployment, licensing, and capability.
Read full review I selected Passly at first as it would allow for a single sign on with azure to
Kaseya VSA . Kaseya has made access to different products very different. VSA does not have single sign on with Azure where as Vorex/BMS does. This is a feature that Kaseya should make unified accross all applications.
Read full review Scalability So far, the only limits we've encountered were tied to our imagination. Duo's strong list of supported integrations is amazing.
Read full review Return on Investment Very positive ROI given it is inexpensive for a small group and helps us secure our most valuable IT assets. Lack of extreme policy granularity results in higher administrative overhead, as there is no middle ground (i.e. MFA every time or not at all). Read full review Kaseya has allowed us to be more secure. It's allowed us to link multiple 2FA devices to one account. It's provided us with basic logging. Read full review ScreenShots