Likelihood to Recommend ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
Read full review X.ai is very well suited for a departmental type use where Amy has access to everyone's calendar. It is a requirement that people keep their calendars up to date and live by them. Otherwise Amy might think that you are free when you have a flight booked or are on vacation. She is extremely good for those times when a prospect agrees to talk to you at a conference. I just send them a quick email, cc Amy and tell her to set up a call, and it magically shows up on my calendar!
Matt Meinel SVP Sales, Business Development, and Solutions Architecture
Read full review Pros Allows for a lot of customization that can make the software work well for small and large practices Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions. Manages all your patient data in one place Uses iPad apps as well as desktop applications Read full review x.ai makes it easy to initiate, schedule, and manage meetings with internal and external constituents. Especially in the case of internal constituents, scheduling is almost instantaneous on the team plan because the AI can see the available/busy schedules for anyone in our G Suite domain and schedule meetings based on my preferences and the other person's availability. The calendar function makes it easy for me to share a limited calendar with others so that they can automatically schedule a meeting with me without having to go back and forth. The customer service team at x.ai is stellar. They are kind, quick to respond, and typically resolve cases on the first try. They are also incredibly receptive to feedback and new ideas that often get incorporated into the product. Read full review Cons There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way. The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade. The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing. Read full review One person mentioned that the zoom link isn't easy to open from the calendar appointment Some people have been confused by using the names "Amy" or "Andrew", not realizing these are AI bots. So, I now use the "X.ai scheduler" to avoid confusion Read full review Likelihood to Renew ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly
Read full review Usability It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
Read full review Reliability and Availability Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
Read full review Performance Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
Read full review Support Rating A+ Customer Support in all areas of ChiroTouch!
Read full review Support has been quick. We have not really had an issue, more just implementation questions.
Read full review Online Training The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
Read full review Implementation Rating If you are not happy with your trainer, ask for someone new.
Read full review Alternatives Considered We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
Read full review Heard about Claralabs AI assistant from friends using this service. But I found x.ai to be suited for my requirements. Claralabs is also good but when it comes to pricing and ROI, x.ai is better.
Read full review Scalability It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
Read full review Return on Investment ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line. ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments. We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts. Read full review I have hours back in my schedule every week, meaning I have more billable time, free time, and fewer things to worry about! Having an AI assistant fits for my personal brand. Read full review ScreenShots