Likelihood to Recommend ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
Read full review Great for booking and managing appointments. This software is very user-friendly due to its simplicity. The interface is intuitive and easy to use for all ages. The only time this software may not be appropriate might be with someone who is managing their calendar manually and not using a software solution at all.
Read full review Pros Allows for a lot of customization that can make the software work well for small and large practices Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions. Manages all your patient data in one place Uses iPad apps as well as desktop applications Read full review Square had good interoperability with Google Calendar, so all of our calendars were in sync. Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly. Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone. Read full review Cons There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way. The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade. The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing. Read full review Additional functionality: real-time availability calendar to customers Not redirect away from our site to Square Additional functionality: Ability for customers to add up sales when checking out Read full review Likelihood to Renew ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly
Read full review Usability It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
Read full review Reliability and Availability Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
Read full review Performance Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
Read full review Support Rating A+ Customer Support in all areas of ChiroTouch!
Read full review Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time. The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer. Read full review Online Training The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
Read full review Implementation Rating If you are not happy with your trainer, ask for someone new.
Read full review Alternatives Considered We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
Read full review Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.
Read full review Scalability It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
Read full review Return on Investment ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line. ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments. We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts. Read full review Ease of scheduling brings in more appointments Must have a card on system to schedule and prepay for an appointment Offers multiple types of appointments Cancellation fees Read full review ScreenShots