Cherwell Service Management (discontinued) vs. SMART Service Desk
Cherwell Service Management (discontinued) vs. SMART Service Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cherwell Service Management (discontinued) | N/A | Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL. | N/A | |
SMART Service Desk | N/A | SMART Service Desk is an ITSM solution from the company of that name headquartered in Arizona. | N/A |
Cherwell Service Management (discontinued) | SMART Service Desk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cherwell Service Management (discontinued) | SMART Service Desk | |
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Top Pros |
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Top Cons |
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Cherwell Service Management (discontinued) | SMART Service Desk | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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Cherwell Service Management (discontinued) | SMART Service Desk | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cherwell Service Management (discontinued) | SMART Service Desk | |
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Likelihood to Recommend | 9.8 (57 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (13 ratings) | - (0 ratings) |
Usability | 8.8 (5 ratings) | - (0 ratings) |
Availability | 8.2 (3 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 7.0 (16 ratings) | - (0 ratings) |
In-Person Training | 8.8 (2 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (3 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 8.2 (1 ratings) | - (0 ratings) |
Professional Services | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Cherwell Service Management (discontinued) | SMART Service Desk | |
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Likelihood to Recommend | Discontinued Products | SMART Service Desk No answers on this topic |
Pros | Discontinued Products | SMART Service Desk No answers on this topic |
Cons | Discontinued Products | SMART Service Desk No answers on this topic |
Likelihood to Renew | Discontinued Products | SMART Service Desk No answers on this topic |
Usability | Discontinued Products | SMART Service Desk No answers on this topic |
Reliability and Availability | Discontinued Products | SMART Service Desk No answers on this topic |
Performance | Discontinued Products | SMART Service Desk No answers on this topic |
Support Rating | Discontinued Products | SMART Service Desk No answers on this topic |
In-Person Training | Discontinued Products | SMART Service Desk No answers on this topic |
Online Training | Discontinued Products | SMART Service Desk No answers on this topic |
Implementation Rating | Discontinued Products | SMART Service Desk No answers on this topic |
Alternatives Considered | Discontinued Products | SMART Service Desk No answers on this topic |
Contract Terms and Pricing Model | Discontinued Products | SMART Service Desk No answers on this topic |
Scalability | Discontinued Products | SMART Service Desk No answers on this topic |
Professional Services | Discontinued Products | SMART Service Desk No answers on this topic |
Return on Investment | Discontinued Products | SMART Service Desk No answers on this topic |
ScreenShots |