ChatGPT vs. Zoom Contact Center
ChatGPT vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChatGPT | N/A | OpenAI offers ChatGPT, an advanced general intelligence (AGI) chatbot which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT is a sibling model to InstructGPT, which is trained to follow an instruction in a prompt and provide a detailed response. | N/A | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | $69 per month per user |
ChatGPT | Zoom Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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ChatGPT | Zoom Contact Center | |
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Small Businesses | IBM watsonx Assistant Score 9.1 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.6 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChatGPT | Zoom Contact Center | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.9 (13 ratings) |
ChatGPT | Zoom Contact Center | |
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Likelihood to Recommend | ![]() OpenAI
| Zoom
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Pros | ![]() OpenAI No answers on this topic | Zoom
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Cons | ![]() OpenAI No answers on this topic | Zoom
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Alternatives Considered | ![]() OpenAI
| Zoom
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Return on Investment | ![]() OpenAI No answers on this topic | Zoom
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ScreenShots | Zoom Contact Center Screenshots |