Chose Playvox
none
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A | |
Playvox | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
Calabrio Teleopti WFM | Playvox | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Calabrio Teleopti WFM | Playvox | |
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Considered Both Products | Calabrio Teleopti WFM No answer on this topic | Playvox |
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Top Cons |
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Calabrio Teleopti WFM | Playvox | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Verint Workforce Management Score 8.6 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio Teleopti WFM | Playvox | |
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Likelihood to Recommend | 9.8 (10 ratings) | 8.8 (193 ratings) |
Likelihood to Renew | - (0 ratings) | 8.5 (6 ratings) |
Usability | 9.0 (1 ratings) | 7.7 (4 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 3.8 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.5 (2 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 6.4 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.1 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.0 (2 ratings) |
Calabrio Teleopti WFM | Playvox | |
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Likelihood to Recommend | Calabrio | Playvox |
Pros | Calabrio | Playvox |
Cons | Calabrio | Playvox |
Likelihood to Renew | Calabrio No answers on this topic | Playvox |
Usability | Calabrio | Playvox |
Reliability and Availability | Calabrio No answers on this topic | Playvox |
Performance | Calabrio No answers on this topic | Playvox |
Support Rating | Calabrio No answers on this topic | Playvox |
Implementation Rating | Calabrio No answers on this topic | Playvox |
Alternatives Considered | Calabrio | Playvox |
Scalability | Calabrio No answers on this topic | Playvox |
Return on Investment | Calabrio | Playvox |
ScreenShots | Playvox Screenshots |