Cakemail vs. Intercom
Cakemail vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cakemail | N/A | CakeMail is an email marketing platform from the company of the same name in Montreal with users throughout North America and Europe, designed to be simple and elegant. Dedicated to small businesses and non-technical users, CakeMail's emphasis is the core features of list management, email design (templates), and basic behavior tracking for a modest price. A free trial is available for up to 30 days and 500 sends, after which Cakemail is available starting at $8 per month. | N/A | |
Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat |
Cakemail | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Cakemail | Intercom | |
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Top Pros |
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Top Cons |
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Email & Online Marketing |
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Reporting & Analytics |
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Pre-Send Testing |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Cakemail | Intercom | |
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Small Businesses | Mad Mimi Score 10.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | VerticalResponse Score 10.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Emma by Marigold Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cakemail | Intercom | |
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Likelihood to Recommend | 8.6 (3 ratings) | 9.1 (266 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.9 (174 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.0 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Cakemail | Intercom | |
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Likelihood to Recommend | ![]() Cakemail
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Pros | ![]() Cakemail
| ![]() Intercom
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Cons | ![]() Cakemail
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Likelihood to Renew | ![]() Cakemail No answers on this topic | ![]() Intercom
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Usability | ![]() Cakemail No answers on this topic | ![]() Intercom
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Reliability and Availability | ![]() Cakemail No answers on this topic | ![]() Intercom
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Performance | ![]() Cakemail No answers on this topic | ![]() Intercom
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Support Rating | ![]() Cakemail No answers on this topic | ![]() Intercom
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Online Training | ![]() Cakemail No answers on this topic | ![]() Intercom
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Implementation Rating | ![]() Cakemail No answers on this topic | ![]() Intercom
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Alternatives Considered | ![]() Cakemail
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Return on Investment | ![]() Cakemail
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ScreenShots | Intercom Screenshots |