Bright Pattern Contact Center vs. Verint Monet
Bright Pattern Contact Center vs. Verint Monet
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
Bright Pattern Contact Center | Verint Monet | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | Verint Monet | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bright Pattern Contact Center | Verint Monet | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | Verint Monet | |
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Likelihood to Recommend | 10.0 (27 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | 8.9 (2 ratings) |
Usability | 10.0 (27 ratings) | 3.0 (1 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | 5.0 (1 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 5.9 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | Verint Monet | |
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Likelihood to Recommend | Bright Pattern, Inc. | Verint |
Pros | Bright Pattern, Inc. | Verint |
Cons | Bright Pattern, Inc. | Verint |
Likelihood to Renew | Bright Pattern, Inc. No answers on this topic | Verint |
Usability | Bright Pattern, Inc. | Verint |
Reliability and Availability | Bright Pattern, Inc. | Verint No answers on this topic |
Performance | Bright Pattern, Inc. | Verint No answers on this topic |
Support Rating | Bright Pattern, Inc. | Verint |
In-Person Training | Bright Pattern, Inc. | Verint No answers on this topic |
Online Training | Bright Pattern, Inc. | Verint No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | Verint No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | Verint |
Scalability | Bright Pattern, Inc. | Verint No answers on this topic |
Return on Investment | Bright Pattern, Inc. | Verint |
ScreenShots | Bright Pattern Contact Center Screenshots |