Bright Pattern Contact Center vs. Orum
Bright Pattern Contact Center vs. Orum
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
Orum | Mid-Size Companies (51-1,000 employees) | Orum is sales technology that allows users to plug AI into the sales process to accelerate top of funnel with good data and more conversations. It enables users to dial hands-free, multiple numbers in parallel, automate dispositions and call outcomes in a CRM, and speak with more prospective clients. With it, users don't need to wait for Voicemails, manually dial, or fumble with account research. Orum is designed to bring everything needed in front of sales reps, and connect users with target… | N/A |
Bright Pattern Contact Center | Orum | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | Orum | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Preview Dialer |
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Core Dialer |
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Call Follow-up and Quality Assurance |
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Bright Pattern Contact Center | Orum | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | CloudTalk Score 9.4 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Dialpad Ai Sales Center Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | Orum | |
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Likelihood to Recommend | 10.0 (27 ratings) | 8.8 (10 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | 10.0 (1 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | 10.0 (4 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 5.7 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | Orum | |
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Likelihood to Recommend | Bright Pattern, Inc.
| ![]() Orum
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Pros | Bright Pattern, Inc.
| ![]() Orum
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Cons | Bright Pattern, Inc.
| ![]() Orum
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Usability | Bright Pattern, Inc.
| ![]() Orum
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Reliability and Availability | Bright Pattern, Inc.
| ![]() Orum No answers on this topic |
Performance | Bright Pattern, Inc.
| ![]() Orum No answers on this topic |
Support Rating | Bright Pattern, Inc.
| ![]() Orum
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In-Person Training | Bright Pattern, Inc.
| ![]() Orum No answers on this topic |
Online Training | Bright Pattern, Inc.
| ![]() Orum No answers on this topic |
Implementation Rating | Bright Pattern, Inc.
| ![]() Orum No answers on this topic |
Alternatives Considered | Bright Pattern, Inc.
| ![]() Orum
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Scalability | Bright Pattern, Inc.
| ![]() Orum No answers on this topic |
Return on Investment | Bright Pattern, Inc.
| ![]() Orum
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ScreenShots | Bright Pattern Contact Center Screenshots |