Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.
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Dwolla
Score 8.0 out of 10
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Dwolla is a payment gateway software solution offered by Dwolla.
Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
If you need to move money using ACH then Dwolla is the number 1 choice. Highly recommend. We shopped several potential partners and Dwolla was better across the board. I count the Dwolla team and my team - they're always there to help and always go above and beyond to help us.
Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
We have a dedicated Slack channel with multiple team members from across the organization: product, legal and compliance, technology. We have a dedicated relationship manager. Super super responsive. We are so pleased.
Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a vault of existing user payment methods so the user doesn't have to re-enter their information each time.
Without Dwolla, we would have to invest a lot more of our company resources and time into accomplishing something that can take as little as 15 minutes. Dwolla's integration is almost invaluable to us.