BMC Helix ITSM vs. Viavi Observer GigaStor
BMC Helix ITSM vs. Viavi Observer GigaStor
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
Viavi Observer GigaStor | N/A | Observer GigaStor from Viavi enables end-user experience scoring with packet capture, analysis, and storage, to provide IT teams with in-depth network conversation details for troubleshooting, performance optimization, and security investigations. The Observer Platform (formerly from Network Instruments) is a suite of network performance monitoring technologies. Network Instruments was acquired by JDSU in 2015, and then split off into Viavi Solutions. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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BMC Helix ITSM | Viavi Observer GigaStor | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix ITSM | Viavi Observer GigaStor | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | SolarWinds Pingdom Score 7.6 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Cisco ThousandEyes Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.5 out of 10 | Nexthink Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM | Viavi Observer GigaStor | |
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Likelihood to Recommend | 9.0 (53 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 9.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.1 (9 ratings) | - (0 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM | Viavi Observer GigaStor | |
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Likelihood to Recommend | BMC Software Inc. | Viavi Solutions No answers on this topic |
Pros | BMC Software Inc. | Viavi Solutions No answers on this topic |
Cons | BMC Software Inc. | Viavi Solutions No answers on this topic |
Likelihood to Renew | BMC Software Inc. | Viavi Solutions No answers on this topic |
Usability | BMC Software Inc. | Viavi Solutions No answers on this topic |
Support Rating | BMC Software Inc. | Viavi Solutions No answers on this topic |
Implementation Rating | BMC Software Inc. | Viavi Solutions No answers on this topic |
Alternatives Considered | BMC Software Inc. | Viavi Solutions No answers on this topic |
Scalability | BMC Software Inc. | Viavi Solutions No answers on this topic |
Return on Investment | BMC Software Inc. | Viavi Solutions No answers on this topic |
ScreenShots |