Chose BMC Helix ITSM
We used to use Heat, we replaced it with BMC Remedy and have never found anything that comes up to the standards of BMC Remedy.
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix CMDB | N/A | The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database. | N/A | |
BMC Helix ITSM | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix Configuration Management Database (CMDB) | BMC Helix ITSM | |
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Considered Both Products | ![]() BMC Helix CMDB No answer on this topic | ![]() BMC Helix ITSM |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix Configuration Management Database (CMDB) | BMC Helix ITSM | |
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Small Businesses | No answers on this topic | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Freshservice Score 8.7 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Freshservice Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Configuration Management Database (CMDB) | BMC Helix ITSM | |
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Likelihood to Recommend | 10.0 (7 ratings) | 9.0 (53 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (6 ratings) |
Usability | 8.0 (1 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.1 (9 ratings) |
Implementation Rating | - (0 ratings) | 6.6 (2 ratings) |
Configurability | - (0 ratings) | 5.0 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 7.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
BMC Helix Configuration Management Database (CMDB) | BMC Helix ITSM | |
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Likelihood to Recommend | ![]() BMC Software Inc.
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Pros | ![]() BMC Software Inc.
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Cons | ![]() BMC Software Inc.
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Likelihood to Renew | ![]() BMC Software Inc. No answers on this topic | ![]() BMC Software Inc.
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Usability | ![]() BMC Software Inc.
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Support Rating | ![]() BMC Software Inc. No answers on this topic | ![]() BMC Software Inc.
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Implementation Rating | ![]() BMC Software Inc. No answers on this topic | ![]() BMC Software Inc.
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Alternatives Considered | ![]() BMC Software Inc.
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Scalability | ![]() BMC Software Inc. No answers on this topic | ![]() BMC Software Inc.
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Return on Investment | ![]() BMC Software Inc.
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ScreenShots |