Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.
We are moving to RepuGen and I think it's a night and day difference in terms of product quality and support. Birdeye handed us over to work directly with their 3rd party overseas teams top fix bugs in their systems and after 6 months we didn't even have a dedicated rep to …
In my opinion, Birdeye cannot be compared to RepuGen as their system is their own built from the ground up. Birdeye uses 3rd party tools to put out sub-par products.
It has been some them since I have used either one of those platforms but at the time Birdeye had plenty more features than the others. They were also the first one I found that had automatic review responding.
I have not used another site that is better than Birdeye. None of the other sites I have tried, allow us to utilize 2 different means of contact. It is very simple to use and customer service gets issues resolved in a timely manner. An all-around great product. I would highly …
Verified User
Account Manager
Chose Birdeye
I have not used any other platforms similar to Birdeye.
All of these are very similar from a tech stack and API integration standpoint. The dashboard with Birdeye is by far the most transparent, and easy to navigate. There are not a lot of upsells baked into it either. The customer service is also very responsive when we hit a …
I feel like the social tool is way better than anything that Hootsuite can offer. Very user-friendly. Customizable to each clinic. Listen tool where you can do some social searches on things going on in your industry.
We have a lot of reviews for our business from Trustpilot. They are also a great company to work with. What we appreciate about Birdeye over Trustpilot is Birdeye pushes our reviews out to Google and not just on their own site.
Podium also has issues with account management and customer service. They are comparable but Birdeye has a better review request interface and reporting than Birdeye.
Birdeye was more adaptable to the franchise structure. We liked the look and feel of Birdeye review-gathering emails. Listen360 had features that were innovative, but not quite right for us. We also found their emails less user-friendly.
Verified User
Strategist
Chose Birdeye
Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of …
It's so easy to use! It show's us we are a 5 star company compared to others! And if we have dissatisfied patients we are able to reach out to try and help fix. Its is a straightforward and easy to use review. Its not complicated or you don't have to do several clicks or use …