Likelihood to Recommend BeyondTrust Privileged Remote Access is well suited to grand monitored privileged access to resources. It works in a proxy mode so end-users don't have direct access to servers. This can help prevent attacks on servers from users' machines since all the traffic to the servers goes through the Privileged Remote Access server which performs auth according to the policies. In cases where direct access to the servers/service from the end-user's machine is required, it is a little bit complicated to set up that kind of connection using protocol tunneling.
Read full review It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Read full review Pros It's comprehensive, intelligent and easy to use. It has lots of features i.e. it allows special commands to be used whereas the other programs don't allow them. This tool is effective in allowing you to access all your applications through a single sign-on page. Actively manage the ongoing operational use of network devices, hardware, and application access via Secure App. Bomgar Privileged Access deploys on-premises via a hardened physical or virtual appliance, or through the Bomgar Secure Cloud. Read full review Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users. This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy. The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection. The mobile app is also really really well done. Read full review Cons Update releases that break things can take months to resolve Read full review More fluid video rendering. Does a good job, but could use a more consistent framerate at times. A way to easier switch between multiple monitors. Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all. Read full review Likelihood to Renew A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Read full review Usability It accomplishes all of our remote access needs, our users require little to no training when being setup for remote access for the first time.
Read full review I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Read full review Support Rating The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Read full review Implementation Rating None, its quick and easy
Read full review Alternatives Considered We did not research any other PRA Applications.
Read full review Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as
TeamViewer , however
TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with
TeamViewer .
Read full review Return on Investment Improve security by improving the management of external remote access Help us meet Remote Access Compliance Requirements by creating audit trails, session forensics, and giving access monitoring and reporting data Simplify employee access and workflows by giving employees the exact amount of privileged access to systems and applications they need, without hindering productivity or overwhelming the service desk Read full review Using Chrome Remote Desktop, we've saved money on remote desktop software. Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors). Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere. Read full review ScreenShots