Benefitfocus vs. Castlight Health

It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.

Incentivized

Castlight Health is best used when you have a wide organization (living all across the US) and you don't have the margin on your small/medium team to look into all the different offerings nationwide. We use them primarily to assist with employee health benefits across our whole organization and it has been a breeze

Incentivized

• Enrollment Reports
• Customer Service
• File Feed Setup

Incentivized

• Ease of use
• Customer Service (for questions and help)
• Professional and Effective Platform

Incentivized

• Great at selling their product but not keeping their promises.
• Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
• They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.

Incentivized

• Find ways to get our team more engaged in the system
• In person rep meetings
• Create an app

Incentivized

Did not research any, as we were using Benefitfocus for our Allstate benefits for years prior to implementing it with all benefits.

Incentivized

We have used Asure in the past (direct competition). We have found the friendliness of Castlight Health to be better and the use of the website and benefit options are all better at Castlight Health. I am always open to shop around to find the best option for our company and I feel like we have found that with Castlight Health.

Incentivized

• It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
• Bad impression on the benefits team to implement a program that didn't deliver.

Incentivized

• We have spent way less time on health benefits (less than 10 hours this year)
• Our team is able to reach out directly for assistance
• Employee retention with better benefits

Incentivized