Amazon Lex vs. Five9 Intelligent Virtual Agent
Amazon Lex vs. Five9 Intelligent Virtual Agent
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Amazon Lex | N/A | AWS provides Amazon Lex, a chatbot building technology. | $0 Per Speech Request | |
Five9 Intelligent Virtual Agent | N/A | Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads. | N/A |
Amazon Lex | Five9 Intelligent Virtual Agent | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Amazon Lex | Five9 Intelligent Virtual Agent | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Amazon Lex | Five9 Intelligent Virtual Agent | |
---|---|---|
Small Businesses | IBM watsonx Assistant Score 9.1 out of 10 | Intercom Score 8.8 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Conversica Score 9.6 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Lex | Five9 Intelligent Virtual Agent | |
---|---|---|
Likelihood to Recommend | 8.0 (1 ratings) | 9.0 (1 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.0 (1 ratings) | - (0 ratings) |
Amazon Lex | Five9 Intelligent Virtual Agent | |
---|---|---|
Likelihood to Recommend | ![]() Amazon AWS
| ![]() Five9
|
Pros | ![]() Amazon AWS No answers on this topic | ![]() Five9
|
Cons | ![]() Amazon AWS No answers on this topic | ![]() Five9
|
Usability | ![]() Amazon AWS
| ![]() Five9 No answers on this topic |
Support Rating | ![]() Amazon AWS
| ![]() Five9 No answers on this topic |
Alternatives Considered | ![]() Amazon AWS No answers on this topic | ![]() Five9
|
Return on Investment | ![]() Amazon AWS
| ![]() Five9
|
ScreenShots |