Likelihood to Recommend If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review Once you know how to utilize the filters, it is very handy when looking for something specific. However, it requires a bit of handholding to get to that point. Also, adjusting hours for artists is pretty quick which is useful when needing to do something right away, especially on a meeting call.
Read full review Pros HRIS that is personalized for the employee and addresses DE&I needs. Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials. Onboarding is an excellent way to stay in compliance and have all documents completed. Tax and Banking and resolution to any issues. Read full review It is very easy to know which employees have a detachment in the activities they carry out. What I like the most about Deltek is that it allows me to visualize in real time, the performance that each employee has had depending on the assignments fulfilled in the labor sector. The real-time reports are very detailed, it offers information on work time, the activities carried out, assignments fulfilled and not fulfilled, and it also performs an automated process to know how effective each of the assignments fulfilled has brought to the company. It has excellent integration with our workforce management software. This integration is what has allowed us to obtain these great results, since it allows us to transfer all the data collected about the work of each employee, and automates the analysis of the data collected, providing us with a detailed report on the performance and prominence of the various employees. The support and technical assistance Deltek provides is second to none. When I started using this software in my Marketing sector, I had several questions about the compensation system and how I could apply it to my employees. The doubts were answered in a live chat, with precise answers. Read full review Cons I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly. Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update. Read full review The user interface is crammed with stuff and it's sometimes hard to find where you need to be at any given time. For example, you can't just use the search bar to find all people in the system named "Maria". You need to know whether she is a "resume", a "candidate" or an "employee", or use one of the menus to search in a different window. It's not very Canadian-friendly. The options for cross posting are mostly American or Spanish. The onboarding isn't the greatest. They have lots of options for creating e-signable documents, but some of the most necessary information (like tax forms) are not able to be e-signed, so candidates were having to do some forms online and print some off and they were getting very confused and we had to scrap the whole endeavour. Read full review Likelihood to Renew Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review Their support and assistance was timely, the system wasn't overly complicated and it simplified the sourcing process stem to stern
Read full review Usability I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
Read full review HRSmart is a basic, antiquated ATS that does not meet current challenges organizations face. Reporting and analytics is basic.
Read full review Reliability and Availability ADP outages are very rare
Read full review Performance Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review Support Rating I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review Deltek provides adequate support for their products and I have had no complaints at all with their customer support and time to help fix the problems.
Read full review In-Person Training In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review Online Training At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review Implementation Rating Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Read full review Alternatives Considered Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review HRSmart would actually be my last choice of these (
lynda.com isn't an ATS so it would come in ahead, but the training on
lynda.com is excellent). We are actually switching over to
BirdDogHR based on functionality, price, usage and ease of use. HRSmart is an ok system, but there are better and more affordable options out there.
Read full review Scalability We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
Read full review Return on Investment ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more. The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention. We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse. Read full review Absolutely improved our candidate managemenr capability. Before we simply had three piles of resumes on our desk for each position (yes, no, and not yet reviewed). HRSmart changed all of that. Our cost per hire was positively affected. We were hiring at a high volume and this soltion facilitated us doing that very efficiently. Our ability to share candidates across open positions turned out to be a huge plus. Not having to copy or scan resumes and send them via interoffice mail was HUGE in terms of efficiency gain. HRSmart made it easier for candidates to apply for openings and that increased our applicant flow for open/posted positions. This translates into better hires in the end. Read full review ScreenShots ADP Workforce Now Screenshots Deltek Talent Management Screenshots