Likelihood to Recommend It is well suited for an Outsourcing business. This type of business has a lot of clients to serve and most of the time consultants serve multiple different clients, eTime suits this kind of setup since it can aid on the accuracy of billing clients for hours rendered by consultants to them.
Read full review ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
Read full review Pros Ability to clock hours without a physical time clock/punchcard -- great for jobs like tutoring, which may not have a central meeting location Ability to clock hours for multiple positions in different departments across an organization -- one paycheck, even though I had multiple supervisors and different pay rates Read full review It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan. I love that I can balance the payroll and send it knowing it is 100% correct. I can process payroll as late as 6pm and have it back the next day. I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with. Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with. Read full review Cons The setup is difficult for administers. Mapping the pay rules to the accrual profiles, pay codes, etc., is hard to administer as well. The consultants at ADP do not know the system well in some cases so getting help with setup and issues can be difficult. Read full review The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits. When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct. Read full review Likelihood to Renew Already using product and I have been happy with the results.
Read full review I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Read full review Usability In some ways, the flexibility of eTime makes it much more usable than some time card systems. I can log my own hours at my convenience (as long as it is during the pay period), and eTime sends me a reminder email 24 hours before the cut-off for each pay period. I can log hours for multiple positions using particular pay codes, although there is no way for me to save frequently used or "my" pay codes -- adding this feature would be a much-appreciated improvement to eTime's usability. Juggling multiple pay codes within the current system, however, is cumbersome. There can also be problems if an incorrect or overlapping hour is accidentally entered and saved -- certain fields turn red and are difficult to adjust, often requiring the help of a software administrator. Correcting other errors and entering historical hours is extremely difficult, and the software does not work well on some browsers (and it is unattractive when I have been able to get it to work)
Read full review Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Read full review Support Rating Based on my usage of the program is why I rated it a 7. I used for verifying attendance and employee time cards for accuracy and/or discrepancies.
Read full review Alternatives Considered I have not used similar workforce management platform though Enterprise eTIME, by ADP has never failed us in any day. It has given our teams the best guidance on effective implementation of projects and tasks. Close monitoring of our daily programs has lead to increased production. We have managed to implement our duties based on the set timelines.
Read full review ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
Read full review Return on Investment The system allows our employees to quickly record their time so that they can focus on their day-to-day jobs. The system allows our managers to quickly approve time cards. ADP Enterprise eTime does not have a sufficient query function to enable employers to easily create/schedule reports that the business needs. ADP charges high fees for custom reports. Read full review Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button. Read full review ScreenShots Enterprise eTIME, by ADP Screenshots