The Acquia Digital Experience Platform is an "Open DXP" with its two core pillars being content and data. Built on top of one of the largest open-source content management systems, Drupal, it aims to provide the flexibility and interoperability a modern organization needs. With its customer data platform, it allows organizations to understand who their customers are and deliver personalized experiences. Acquia's DXP offers variety of other tools including digital asset management,…
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Pantheon
Score 8.4 out of 10
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Pantheon is a WebOps platform where marketers and developers collaborate to drive results. The vendor states that with Pantheon, site owners maximize their capacity to update website design and functionality, responding to market trends, catering to consumer behavior, and adding real value to the business's bottom line. Today, companies compete on the basis of digital experiences, and the best results emerge from an agile build-test-learn process. Whether it's publishing content,…
Acquia has a much easier path for procurement through the GSA contract. Pantheon didn't have an avenue to purchase through the GSA, which severely limited our ability to procure their product. Pantheon has a few extra features which Acquia has yet to develop like true …
Acquia provides much more for the investment. The support and services they provide make them the best choice in choosing a platform to host your Drupal sites. Services like Pantheon may have some new tools or cool features. But Acquia always seems to come out with those …
Acquia offers a more robust product suite than Pantheon. Acquia also offers professional services for another level beyond what Pantheon offers. Acquia pricing is typically more expensive than Pantheon, but the extra cost tends to be worth it, given all the support you receive …
I have used Pantheon for almost as long as I have used Acquia. Many colleges and universities will use sub-sites in Drupal either as a separator for each department, or possibly for targeted marketing campaigns. One of the biggest reason we tend to use Acquia over Pantheon for …
If you're project requires a multisite architecture with scalable site deployment, and your budget allows, I would recommend Acquia. Acquia pricing sits more on an Enterprise level, so it is overwhelming if you're hosting a smaller site. Pantheon is much more suited for …
The VPS/cPanel solution is just "raw" LAMP stack hosting, so nothing Drupal-specific and no automatically set-up multiple dev environments with a dashboard to manage them. This is what I [have done] for the last 15 years for my clients. For one client, we evaluated Pantheon, …
I personally haven't had much experience with other digital hosting platforms, but I have investigated alternatives in other roles. Pantheon has consistently cropped up as another enterprise Drupal hosting solution, and Adobe Experience Manager has been investigated for …
we have used Pantheon in the past for some use cases but now we prefer Acquia over it the reason being the availability of different products to allow us to provide a complete digital experience. A product like a site factory, Acquia personalization, site studio, etc has really …
Acquia coupled with their easier interface and 24 x 7 customer service can outweigh its competitors anytime. Acquia provides a full end to end solution for Drupal websites.
We stay with Acquia because they offer managed updates to Drupal core. Not everyone does. And, they are experts in supporting Drupal. They can often get a little closer to the developer side of things than other companies. Prices and support are similar for similar services …
Can't compare apples to grapes. But in terms of "Drupal specific" hosting at enterprise level as a PAAS solution I think Acquia is the only one doing it at this scale.
Compared to other products used, Acquia Digital Experience Platform offers a good balance between configuration flexibility and hosting implementation. Some platforms provide a similar service where it takes away the need to build the hosting yourself, however, they don't allow …
Cost - Acquia provides more granular control of the costs. Interface - Acquia interface is a bit cleaner, although Patheon may have a few more features.
Acquia was terrible. We use DigitalOcean for some all-purpose computing needs and Platform.sh for an application that does more computing and high-throughput processing where we do not want page views (API calls) to count against our usage.
Linode is good if you want to keep control of the infrastructure, webservers, etc. However, if you want to forget about it and focus in your website content; Pantheon will make your life much easier. acquia support system is terrible, it is slow and they send outdated …
We use several hosting solutions depending on the client needs or what they were already setup on. Pantheon is very similar to them and offers similar services however one of the main features we use is the Multidev service which allows us to test pieces of work separately and …
Pantheon provides stellar premium hosting for Drupal and WordPress. The platform is highly performant. Support is responsive and knowledgeable. System-enforced best practices improve site stability alongside rock-solid platform reliability. However, Pantheon absolutely charges …
We use whatever platform best suits our clients in terms of use-case and pricing, but Pantheon's UI is preferable to our team, and the platform is generally inline with our typical approach of building distributions from an upstream codebase instead of creating and managing a …
When you compare the cost of the product to the value it provides and time to launch - Pantheon wins the race. While Acquia is nice, it is generally a much more expensive hosting environment with not as many built-in features. OpenShift and Amazon Web Services are great if you …
Acquia is quite an established platform and is a much bigger company than Pantheon. We've been using Acquia for a long time now. But from using both services, I personally like using Pantheon more. It doesn't have a high learning curve. It's easy to configure, install and …
It made it super easy to upgrade 300+ Drupal sites to the latest major version in 12 weeks, end to end. It is easy to deploy legal changes and updates to components at scale. Turnkey service to deploy new environments and to clone sites. There are no ecosystem lock-in principles for Customer service/success services and professional services for new approaches.
Pantheon is excellent for medium-large websites that require high availability and a managed workflow. It would be inappropriate for small websites because of the cost or for situations where more control of the environment is appropriate. We find it useful because we rarely do anything outside of the Drupal application.
Exceptionally good support. When there's a problem, you reach out to your account manager who either fixes the issue or gets you to the right person. We've had no downtime.
Platform is very accessible to those who know how to manage the back end software.
Support responds pretty quickly to critical tickets, but they can be slow to respond on non-urgent items. Some of what we experienced may have been related to a newer ticketing system recently implemented.
Standard support covers business days/hours but only critical support is available outside those times. We typically schedule our website updates for the weekend or "off" hours when only critical support is available.
We're moving away from Drupal as a platform. Drupal 8 and 9 were simply too overburdened and difficult to maintain compared to other offerings. PHP seems like a dying language so we are currently in the process of migrating all of our Drupal 7 functionality and custom modules to a Python/Django/Wagtail platform. This doesn't mean Acquia isn't a great service, they are professional and top-knotch, but the only way we'd say with them is if I didn't complete the migration.
Pantheon is an easy system, especially to the users with previous experience with other similar platform and the interface is clear enough to easily understand how things operates. On the Cloud deployment everything also works effectively and the technical team from Pantheon community are very helpful on providing the necessary assistant to their customers.
Every time we have had an issue, Acquia support has responded promptly and worked with us as a team to solve the problem. The Acquia support team is global and we have literally had interactions with all of their support offices, yet the experience has been the same - top notch
Even tier 1 Pantheon chat and ticket support are knowledgeable, competent, and useful. They routinely understand and promptly resolve urgent, complex, and/or unusual issues that other hosts need to escalate to tier 2 or tier 3 support personnel. I honestly can't think of a truly negative or disappointing support experience in the years I've used Pantheon hosting for client websites.
We chose Acquia for a much better UI that gave non-analytical marketers and easy to use tool where they could create their own reports. The campaign side of things also had an easier to use UI as well, that made the targeting of audiences much easier.
Although it may seem a good fit for a company that needs extra control over the deployment process and development process, for a firm that is mainly concentrating on SEO, it would be an overkill. Pantheon provides that sweet automation that allows us to shed some weight on development and focus on our business activities.
The DXP tools can handle millions of requests and can scale automatically to fit your needs. We have clients that use only part of the DXP tools and have a small usage, but even in these cases they see great value in using tools like personalization and CDP.
Acquia has helped us to stabilize and optimize our website performance, lowering page load times and dramatically decreasing the frequency of issues experienced by end-users.
Acquia SOLR search provided a much-improved search experience on our website.
Acquia's PCI-compliant hosting has helped us to remain compliant and cyber-secure.
We are working to implement Acquia Site Studio and Acquia Personalization now and expect those to improve our operation agility and ability to drive more relevant experiences to our various website visitors.