Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.5 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
Dialpad Connect
Score 7.6 out of 10
N/A
Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.
$20
per user/per month
Pricing
3CXDialpad Connect
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
Standard
$20.00
per user/per month
Pro
$30.00
per user/per month
Enterprise
Contact sales team
Offerings
Pricing Offerings
3CXDialpad Connect
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Community Pulse
3CXDialpad Connect
Considered Both Products
3CX
Chose 3CX
From both functionality and cost perspective, we were not happy with RingCentral and AT&T. However, they might have improved in recent years.
Dialpad Connect
Chose Dialpad Connect
3CX connection was always extremely poor and would often end incoming calls before you could get a chance to answer. The layout was also not as clear as Dialpad Talk.
Chose Dialpad Connect
They don't /have limited AI feature
Chose Dialpad Connect
I used Google Voice free service. It helped me, however, I was getting tired of using their web interface. Sometimes, the call quality suffered a lot. Also, their SMS and MMS services were not convenient enough.
I used RingCentral almost 10 years ago and was not too happy with …
Chose Dialpad Connect
At the time (over 3 years ago) Dialpad was the only cloud-based VOIP vendor that offered this wealth of features, modern design, and highly active change log. Now that other vendors have caught up there's less and less reason to use Dialpad so I can no longer recommend it to …
Top Pros
Top Cons
Features
3CXDialpad Connect
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
3CX
-
Ratings
Dialpad Connect
8.3
62 Ratings
2% above category average
High quality audio00 Ratings8.661 Ratings
High quality video00 Ratings7.936 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
3CX
-
Ratings
Dialpad Connect
8.0
26 Ratings
1% above category average
Desktop sharing00 Ratings8.026 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
3CX
-
Ratings
Dialpad Connect
8.0
37 Ratings
1% below category average
Calendar integration00 Ratings8.131 Ratings
Meeting initiation00 Ratings7.527 Ratings
Record meetings / events00 Ratings8.531 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
3CX
-
Ratings
Dialpad Connect
7.6
20 Ratings
2% below category average
Live chat00 Ratings7.620 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
3CX
-
Ratings
Dialpad Connect
8.0
35 Ratings
4% above category average
User authentication00 Ratings7.928 Ratings
Participant roles & permissions00 Ratings8.133 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
3CX
-
Ratings
Dialpad Connect
8.3
56 Ratings
1% above category average
Hosted PBX00 Ratings8.227 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.833 Ratings
Directory of employee names00 Ratings8.952 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
3CX
-
Ratings
Dialpad Connect
8.5
68 Ratings
3% above category average
Answering rules00 Ratings8.956 Ratings
Call recording00 Ratings8.162 Ratings
Call park00 Ratings8.745 Ratings
Call screening00 Ratings8.551 Ratings
Message alerts00 Ratings9.063 Ratings
Business SMS/External Messaging00 Ratings9.055 Ratings
Online Fax00 Ratings7.416 Ratings
Voicemail Transcription00 Ratings8.264 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
3CX
-
Ratings
Dialpad Connect
8.1
57 Ratings
3% below category average
Mobile app for iOS00 Ratings8.237 Ratings
Mobile app for Android00 Ratings8.033 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
3CX
-
Ratings
Dialpad Connect
8.0
49 Ratings
2% above category average
Centralized communications management00 Ratings8.139 Ratings
Team messaging00 Ratings8.335 Ratings
Team document sharing00 Ratings7.821 Ratings
Call and meeting analytics00 Ratings7.939 Ratings
Best Alternatives
3CXDialpad Connect
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Broadvoice
Broadvoice
Score 9.2 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CXDialpad Connect
Likelihood to Recommend
7.7
(14 ratings)
6.9
(291 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(9 ratings)
Usability
-
(0 ratings)
8.3
(46 ratings)
Availability
-
(0 ratings)
8.8
(3 ratings)
Performance
-
(0 ratings)
8.8
(3 ratings)
Support Rating
5.4
(2 ratings)
8.6
(56 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(5 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
8.5
(3 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
3CXDialpad Connect
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Read full review
Dialpad
Dialpad is great for anyone looking to bring in a dialer for their sales team for the first time. It is a power dialer, so you will NOT be able to dial multiple people at once; you will have to dial everyone one at a time. The call recordings and insights are good but not always perfect, as it takes a while to sync with Salesforce.
Read full review
Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Read full review
Dialpad
  • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
  • It keeps all of my voicemails & transcriptions in one place.
  • The desktop login allows me to access everything as well.
Read full review
Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
Read full review
Dialpad
  • The only example I can list for improvement is that occasionally the message has some mistranslation(s). But I can usually figure out the missing words. The 'southern USA' dialect may be partly to blame....
  • The functionality is really great. It is the best app I have used for messages in all of my customer service jobs.
Read full review
Likelihood to Renew
3CX
No answers on this topic
Dialpad
Dialpad Talk is easy to use and no one has had a problem using it. Even when we have had questions/problems we have been able to fix it ourselves without having to go to Dialpad to ask for help, which saves everyone time. We don't have any reason to cancel our use of this product and we are very happy with how it performs for our team.
Read full review
Usability
3CX
No answers on this topic
Dialpad
It was really tough for us to figure out how to integrate it with our software and every time we asked for help, they would just send us to read the FAQ section. We never really have someone face to face to help us- getting started was very hard. Once you get it going though, it is very easy to use.
Read full review
Reliability and Availability
3CX
No answers on this topic
Dialpad
There have not been any outages that I am aware of and we have had consistently good coverage since the start. There can be a slight lag from the office to the mobile app, but it is not terribly noticeable and it has not resulted in any calls being prematurely hung up
Read full review
Performance
3CX
No answers on this topic
Dialpad
The emails of voice transcription come very quickly after a call has been completed and except for a few fairly difficult names are pretty accurate. The ability to quickly listen to the voicemail from email without having to open the app is also a bonus. I have not noticed or heard of any slowdowns
Read full review
Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Read full review
Dialpad
The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
Read full review
In-Person Training
3CX
No answers on this topic
Dialpad
Welcoming and easy to follow the instruction
Read full review
Online Training
3CX
No answers on this topic
Dialpad
Simple and easy to follow, we had our branches around the country to be trained and the feedback was great. Only take if there was a desk phone training that would be great. The team provided us with video for the desk phone training
Read full review
Implementation Rating
3CX
No answers on this topic
Dialpad
I didn't participate in the implementation. But obviously it went flawlessly, as all users are set up in-house, and on the app.
Read full review
Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Read full review
Dialpad
With Dialpad there is no need for external apps or VPN to make ir work properly, it connects in one click. It has All in one features to organize your Workflow. Communication is beyond one area but multiple. The audio and video quality stand up and the costumer service is amazing
Read full review
Contract Terms and Pricing Model
3CX
No answers on this topic
Dialpad
We were able to get payment 3 months instead of yearly or monthly
Read full review
Scalability
3CX
No answers on this topic
Dialpad
So far, Dialpad has been a great improvement for our organization. It allows everyone to be on the same service and the integration with the mobile app means everyone is still using the "office" numbers even when on the go which makes it easier not having to balance multiple phone numbers from people
Read full review
Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Read full review
Dialpad
  • Saves me time with a downloadable transcript for call documentation.
  • All calls are automatically recorded, which provides proof of what was said.
  • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
Read full review
ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues