Makes Searching Easy!
December 14, 2023
Makes Searching Easy!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Verint Knowledge Management
Verint Knowledge Management is used widely throughout the organization as the one source of truth. It is the source of all information that we provide to customers. It includes commonly used procedures and other communication pieces and tools used when interacting with customers.
- Automatically generated favorites
- Ease of use
- Instruction manuals are easy to follow
- Helpful support
- It would be ideal to be able to have multiple windows open of KM.
- Efficiency in locating information
- Ability to limit information more easily by department
Do you think Verint Knowledge Management delivers good value for the price?
Yes
Are you happy with Verint Knowledge Management's feature set?
Yes
Did Verint Knowledge Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Knowledge Management go as expected?
Yes
Would you buy Verint Knowledge Management again?
Yes
The implementation process was painless. We started with one department and then added other areas. This seemed to work best for our organization.
We have been able to use tags to allow other areas access to the same information. This helps avoid duplication.