Overall Satisfaction with TIBCO Jaspersoft
- Modern looking reporting - (many other products are still archaic looking in their default selections)
- Quick time-to-market turn-around from concept to reality when creating a report
- Listens to customer feedback for future features - this, I believe, has greatly shaped some of the upgrade features we have seen of late that have brought the level of usefulness up for Jaspersoft and ease of use for non-developer users
- Full customization of reports with scheduling and many different formats available (I mention this because some other products had limited export format options)
- If you do not have a proper hardware set up, report run-time can be slow and take up a lot of resources in a shared stack. You must fine tune a lot of set up for DB servers in order to get that perfect runtime for end users
- Users with very slow connections/not close to runtime locale of reporting server can have very slow experiences with reports
- It is a large learning curve to gain that best-practice knowledge of using DB. This is understandable for most products. I wish that Jaspersoft had better documentation for this in the form of more shared examples in order for users to gain better business practice-use of the product. We struggled with many trial and error methods until finding those perfect solutions.
Jaspersoft Feature Ratings
Support and Training
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
- TIBCO professional services
- In-person training
Hands on training really helped stream-line the process as we did not have to stop and wait for feedback or support every time we ran into an issue. Setting up the database and report servers as well as the first ETLs was made easier with the guidance of the training. I think that the UI navigation of the product was still something that we really did not have a handle on until at least a year of using it daily to understand all the capabilities.
If a user has no idea on the architecture of their database then use, I think jaspersoft is hard to understand how to use from a business user to admin level user. It involves an understanding of relationships of tables in order to create domains from which to make ad hoc views and reports. The concepts as a business user are not too hard to grasp in terms of being in an ad hoc environment and navigating the palette selections. Selecting which fields to use and so on is fairly simple with the drag and drop. What I did find was that the calculated measures and fields section to not be for beginner users and something that had to be advanced level in that I was not familiar with the syntax needed and had to make my own cheat sheet as the guidance in the ad hoc tool and online training guides was not enough.
I really appreciated the jaspersoft community as a source of open questions on the product. I myself opened a few issues to see if the community could answer my question. There is a lot of knowledge in the shared experience of other users on the quirks of jaspersoft and so it remains a good place to "google" questions related to the product. When we were training I used the community page frequently to help with small things like chart formatting to browser related issues.