Overall Satisfaction with ThoughtSpot
We were consulted by a State organization to analyse data collected through a wide scale user survey. Our mandate was to identify the most frequently quoted applications in calls to the Help Desk and understand their impact on overall satisfaction. After clustering by profile, data was imported into ThoughtSpot and relevant questions asked to generate answers as easy to interpret graphical representations.
- Speed of execution
- Meanigful statistical constructs
- Experimental interactions wth data
- Ease of stating questions in natural language
- Legends to help interpret results to avoid biais
- Sophisticated data modeling features (AFC for example)
- Accelerated delivery of results
- Incerased customer satisfaction
- Fast learning curve saves training time
2 - 3 weeks suffice to become a power user, able to tackle standard level data analytics
We did not experience any visible issue with accuracy of results
Not applicable in our case ; we had our own IT to support us
Much easier to handle for quick turnaround analytics projects
Do you think ThoughtSpot delivers good value for the price?
Yes
Are you happy with ThoughtSpot's feature set?
Yes
Did ThoughtSpot live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ThoughtSpot go as expected?
I wasn't involved with the implementation phase
Would you buy ThoughtSpot again?
Yes