Overall Satisfaction with Survicate
We are using Survicate for in-app surveys targeting specific segments of customers to gather product feedback and measure NPS on a quarterly basis. We are also using link surveys and email-embedded surveys that help us to understand churn reasons, understand user acquisition channels better, as well as to improve our product features. We are using website surveys also on specific marketing websites and blog, where we are targeting engaged visitors and are able to help them navigate better through the pages.
- Integrations
- User targeting
- Great UI & UX
- Dedicated onboarding, and support
- Automated analysis of open text responses
- Survey distribution methods: web, mobile, email & link
- More complex questions types
- Being able to automatically identify topics from open-text responses significantly reduced amount of manual work on our end. Hours saved on weekly basis.
- One-time quick installation reduced the potential amount of development time required to either build surveys, or update them on our own.
- We find these surveys to be a good alternative to lengthy questionnaires, or deep interviews. They're super quick to launch, and generate insights almost instantly. Money and time may be saved on user interviews, and incentives to take questionnaires.
I must say, the quality and level of Customer Success done by the Survicate team is outstanding. As a customer of the highest tier package of Survicate, we regularly receive hints and suggestion on what we can improve when it comes to our surveys. We even have a Slack channel, when we can reach out in case we have something to discuss or ask.
Do you think Survicate delivers good value for the price?
Yes
Are you happy with Survicate's feature set?
Yes
Did Survicate live up to sales and marketing promises?
Yes
Did implementation of Survicate go as expected?
Yes
Would you buy Survicate again?
Yes
Survicate Feature Ratings
Using Survicate
15 - Content Team uses Survicate to improve messaging on our website.
Product Marketing uses Survicate to launch in-app targeted surveys inside our product.
Product Team uses Survicate to collect user feedback inside our app.
Business Functions:
Marketing: Product Marketing Manager, Email Marketing Manager, Content Marketing Manager, Country Marketing Managers, Demand Generation Manager, Website Marketing Specialist
Product: Product Manager, User/UX Researcher
Product Marketing uses Survicate to launch in-app targeted surveys inside our product.
Product Team uses Survicate to collect user feedback inside our app.
Business Functions:
Marketing: Product Marketing Manager, Email Marketing Manager, Content Marketing Manager, Country Marketing Managers, Demand Generation Manager, Website Marketing Specialist
Product: Product Manager, User/UX Researcher
- Gathering Website Feedback to improve messaging
- Collecting Product Feedback to improve features
- Measuring Customer Satisfaction Metrics ( NPS )
- Customer Research
- Automated Open-Text Answer Analysis
- Using Mobile Surveys to collect feedback inside iOS/Android apps
Evaluating Survicate and Competitors
- Integration with Other Systems
- Ease of Use
There are two significant factors, of equal importance to us.
The first one is the tool being connected to all the Marketing Stack we use on a daily basis. The integration with HubSpot is really robust, useful, yet really easy to use.
The second factor is already mentioned ease-of-use. It's important for us to use tools that are easy to use, as we don't want to spend too much time on learning how to use each tool we use.
The first one is the tool being connected to all the Marketing Stack we use on a daily basis. The integration with HubSpot is really robust, useful, yet really easy to use.
The second factor is already mentioned ease-of-use. It's important for us to use tools that are easy to use, as we don't want to spend too much time on learning how to use each tool we use.
The market has changed over the years, I believe there are more and more customer feedback solutions on the market. We would still be looking for a tool that's not too "big"/complex/costly like Qualtrics, yet scalable enough to handle our traffic, and one that we would feel improve over the time we use it. So not an 'addon' to a bigger solution, as from our experience such products don't evolve fast enough over time.
Survicate Implementation
- Implemented in-house
Yes - 1. Signup, and adding users to the application
2. Trialing the tool for free, credit card was not required
3. For web and in-product surveys it's necessary to install the tracking code.
4. Launching and designing survey. Surveys can be imported from other tools, and also AI can assist in creating surveys. They also have templates for our use-cases.
5. Purchasing the subscription
2. Trialing the tool for free, credit card was not required
3. For web and in-product surveys it's necessary to install the tracking code.
4. Launching and designing survey. Surveys can be imported from other tools, and also AI can assist in creating surveys. They also have templates for our use-cases.
5. Purchasing the subscription
Change management was minimal
Survicate Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes. As a customer of the highest package we received the premium support. We bought the subscription due to the high volume of traffic our website and product. We didn't 'know' we need premium support, but once we received first reports from a dedicated Customer Success Manager, we started appreciating it. The work they put into helping us achieve the success with the tool they offer is really valuable.
Yes - Whenever there's an issue with the tool we report it via chat in the application. The response time is usually around several minutes. Customer support then creates a bug on our behalf, and updates us on ETA regularly. We never experienced a bug that was unresolved. The resolution time is good.
As described before, it was surprising for us to receive insightful reports from dedicated customer success manager, on how we can improve our surveys and feedback collection process, or even expand business areas in which the product can help ( without expanding our subscription ). It's great that the CSM understand our business needs, and knows how the tool can address them.
Using Survicate
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Survey creator
- Integrations setup
- Survey analysis
- Survey experience for respondents