Khoros streamlines Social Media engagements
June 06, 2018
Khoros streamlines Social Media engagements
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Conversations
Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
Khoros is used for moderation in a department, and reporting and publishing across multiple departments.
- Khoros reporting capabilities have streamlined and improved multiple reporting requirements with an easy-to-use interface and scheduling process. The reports are easily customized and have allowed our teams to quickly perform necessary audits on content.
- Publishing functionality continues to evolve and improve at pace with social networks. Khoros' reliability is critical to ensuring our business continuity.
- Khoros' support teams provide unparalleled service. The teams have made an effort to not only know our business model but to understand our team dynamic and the nuances that impact how we work.
- I'd like to see some user experience tactical function improvements implemented on a quicker timeline - things like having an option to choose a new user to mirror or offering more saved data exports. That said, we have a great technical account manager and information architect who take care of us quickly and seamlessly.
Social Media is a key function of both our marketing strategy and customer care to allow for engaging with customers in the channels they frequent.
Khoros' role is important for publishing and customer care and helps our teams meet organizational goals.
Khoros offers a well balanced approach to sales, support and scalable growth. The products we currently use make the most sense for our social media configuration across our organization.