Overall Satisfaction with Sisense
Sisense is being used for two primary purposes - internal analytics across all business units as well as embedded client-facing reports.
- Customization - lots of supported and community plugins available. Users can also adjust the look and feel through JavaScript.
- Innovation - Sisense is continuing to push the envelope by developing new features through Sisense Labs.
- Customer support - the commitment to excellent customer service and ensuring organizations get the most out of their investment.
- Permissions are a pain at times - only the owner of folders and dashboards can publish any changes.
- Ease of use - there's a bit of a learning curve in using Sisense, but the same can be said of any BI tool.
- Windows servers are required for Sisense installation, but a new and improved Linux architecture has been introduced (currently in beta).
Sisense was chosen as our BI platform for a few key reasons. Excellent customer support is a key reason why. Additionally, continuing innovation in new product features and the ability to embed reports and do quite a bit in terms of customization.