Overall Satisfaction with Salesforce Service Cloud
Salesforce Service Cloud created a one-stop shop for all emails, chats, and phone calls. We can Omni Route all channels to our agents at the priority level we need. Great for productivity for our agents.
- Agent Productivity with Omnichannel Routing
- Knowledgebase for agent help articles
- Screen Flows to cut down on agent training
- Web Chat
- Reporting - need better downloadable reports
- Lower Pricing - More bundled products for less
- Lower Agent costs
We enabled a chat bot to help customers before they reach an agent. This helps our agents work on more complex issues.
Do you think Salesforce Service Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Service Cloud's feature set?
Yes
Did Salesforce Service Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Service Cloud go as expected?
Yes
Would you buy Salesforce Service Cloud again?
Yes